We are tracking an issue where customers login  to the Knowledgebase (KB) and the page contains gibberish characters or in the Edge browser, asks the user to download a login file and just spins and never connects.  

To clear these errors, try refreshing the page a few times. This usually clears the error and allows the user to view the KB content.  If refreshing the page a few times does not clear the error, contact Abila for assistance.

Other issues that might restrict your access to the KB content and or cause you not to be able to login:

  • If you recently received a password for the KB and you receive an "Access Denied" error , contact Abila.

    If you navigate to and click the Log In button,  if you were recently registered, you might not be able to access our premium content.  To verify you have this issue, click the aqua blue"My Account" button next to the green login/logout button at the top of the page.  This takes you to the accounts tab. If you see a number instead of your name and organization, then contact Abila so we can clear this error for you.  
  • Make sure that you update the temporary password you receive in the Support Portal first before trying to login to the KB.
    If your current temporary password contains a %, this is sometimes affecting login to our KB page. It works on other resources, but not always on the Knowledgebase.  To clear this error you can request a new password thru Chat ( 8-5 M-F CT) or after hours use the Password Reset instructions to change the password so that it doesn't contain a %. 

We are working to resolve these issues with our vendor and apologize for the inconveniences these are causing.


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