Answer: 

I need to bring to your attention  these issues that will restrict your access to the KB content and or cause you not to be able to login.

 
  • If you navigate to kb.abila.com and click the Log In button, you may now log in again. However, if you were recently registered, you might not be able to access our premium content.  To verify you have this issue, click the aqua blue"My Account" button next to the green login/logout button at the top of the page.  This takes you to the accounts tab. If you see a number instead of your name and organization, then contact Abila so we can clear this error for you.  
     
  • ​​There is an issue with the KB "My Account" tab. Please do not use any of the options visible on this tab to update your contact record or passwords.  For password assistance Click Here.  To update your contact record Click Here. 
  • The 'Request Access or new Password' tab should not be visible to our customers and should not be used for Password Resets or Requesting new Access to our Knowledgebase. For password assistance Click Here. 
  • If your current temporary password contains a %, this is sometimes affecting login to our KB page. It works on other resources, but not the Knowledgebase.  To clear this error you an request a new password thru Chat ( 8-5 M-F CT) or  after hours, contact Abila.

We are working to resolve these issues with our vendor and apologize for the inconveniences these are causing.

If you have any questions about these errors or need assistance with these errors, please contact Abila.

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Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Fundraising 100
Abila Millennium
Abila Fundraising Online
Abila Elevate
Abila Nonprofit Online
netFORUM Enterprise
netFORUM Pro
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