Symptom
Receive a message “The sign of the Amount to Cancel must match the sign of the Ordered Amount which is Negative” when attempting to cancel a negative item in a purchase order. After the error message, you can change the .99 to a negative, but then you receive a message “The ($0.99) cannot exceed the Ordered Amount minus the Previously Invoices Amount minis the Previously Cancelled Amount of $0.00. If the Ordered Amount is negative, absolute values are used in the calculation. Click Yes to set the ($0.99) to $0.99 or No to enter another value.” If you click Yes, then you get the previous message, and it continues through that loop. If you click No, it presents the same message again.
Product Line