Answer: 
  1. Save your case first by filling in the required fields and then click ‘Submit’.
  2. Scroll down to the "Amazon S3 Files' section of the case that has operational buttons. ​Do not click 'Attach' as this will produce a privilege error due to a security issue with NetSuite. You need to use Add Files/Upload files to attach items to your cases as instructed  below:
  3. Click ‘New File(s)’.
  4. A pop-up window will appear.  Click ‘Add File(s). (If the pop up does not appear right away, you may have to allow Adobe Flash to run)
  5. Locate the file(s) you want to attach, and click ‘Upload File(s)’. You won't see them right away until you click 'Refresh'.
  6. Repeat Steps 3-4 until all attachments are uploaded.​ Once all the files upload to Amazon S3 Files, the pop-up window will close. If you haven't already click 'Refresh' to see all attachments have been added in the list before subimtting.
  7. Last step is to click ‘Submit’ on the case form to save the changes.

Required Tags:

Article Type: 
Product Info
Product Line: 
Miscellaneous
Product Module/Feature: 
-None-
Ranking: 
0

No votes yet