Log in to the Support Portal at https://support.abila.com and click 'Contact Support'.
1. Fill in the subject of your case
2. Choose the Support Product (This form is used for all Abila products, so you must choose your product)
Once you choose netFORUM ENTERPRISE, PRO, or MEMBERFUSE, other fields required will appear.
3. Select the Support Product Type
4. Select the Product Application from the list for your issue or question. NOTE: The list can only display 20 items per page so if your item does not show up, click the list, type your option in the search box , and switch pages as applicable or use the type ahead feature and start typing your option in the field, and if it is available, it will display to select.
5. If you need to add CC email addresses, this is done in the Email(s) field by separating the additional email addresses from the default with a comma.
6. You can fill in the steps to recreate
7. Scroll down to the Interactions section and enter your message to the support team in the Message box.
8. Click 'Submit' to send the case to the queue.