Symptom: 
I am a contact on multiple accounts.  I can only see one account when I log in to the Support portal.  How do I update my account list?
Cause: 
The Support portal will allow you have all accounts under one set of credentials, however the accounts must be synchronized to the same password.
Resolution: 
To synchronize your accounts to one password :

1. Log in to the Support portal with your current credentials.
2. Click the Password Reset//Sync  link located to the right of Contact Support under "Administration'. 
3. Follow the on-screen instructions to synchronize your accounts.
 
If after you have completed this process and you do not see all of your accounts or if you run into any errors on the page, please  Contact Abila.

Required Tags:

Article Type: 
Product Info
Product Line: 
Miscellaneous
Product Module/Feature: 
-None-
Ranking: 
0

No votes yet