Answer: 



Reset Password Instructions:

If you have forgotten your password for the Knowledgebase, click here to be routed to the password reset page powered by NetSuite. 
You must log in to the Support Portal and update the temporary password you are sent from NetSuite first!  Log in with the temporary password you received and click the ‘Reset Password/Sync’ link on the right under Administration.  Once updated, log out of the Support Portal and use your new credentials to log in to the Knowledgebase.


Request New Access Instructions:

If you have not been registered for the Knowledgebase or any of the other Abila Resources, you can request access thru our Chat Support available M-F 8am to 5pm CT excluding holidays.  Select  'Community/KB/Support Portal' from the product menu.
Outside of these hours, contact Abila, and your request  for new access will be sent for the next available business day.
 

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