When you are logged into the abilaonline.com hosted environment, in your desired product, you cannot see your local printers.
You may not be including your Printers or Ports in your RemoteApp screen after selecting your product.
1. Log into abilaonline.com
2. Click the desired product
3. A screen will pop up saying RemoteApp. In here, select Show Details.
4. Check the Printers and Ports checkboxes. For an optimum experience, ensure all checkboxes are checked in this screen.