Symptom: 
When you are logged into the abilaonline.com hosted environment, in your desired product, you cannot see your local printers.
Cause: 

 

You may not be including your Printers or Ports in your RemoteApp screen after selecting your product.
 
Resolution: 

1. Log into abilaonline.com 

2. Click the desired product

3. A screen will pop up saying RemoteApp. In here, select Show Details.


4. Check the Printers and Ports checkboxes. For an optimum experience, ensure all checkboxes are checked in this screen.


5. Click Connect

6. Your printers should show up in the list while working in the software but if they do not, please review KB article 17556

Required Tags:

Article Type: 
Product Info
Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online
Product Module/Feature: 
-None-
Ranking: 
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