Symptom: 

When attempting to login to www.abilaonline.com the message:

RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to.  Contact your network administrator for assistance.



Cause: 
  1. If you are using Avast anti-virus, an exception has not been added

    OR

  2. On the computer, you are using to connect to www.abilaonline.com your ‘Network security:  LAN Manager authentication level’ needs to be updated.
     

Resolution: 
  1. If you are using Avast anti-virus, please speak with your IT team about adding an exception to allow you to access the Abila Online Hosted Environment. You may need to add an exception for RDP.

  2. For a technical explanation from Microsoft about the reason for the change please refer to this Microsoft article for additional information: 


https://support.microsoft.com/en-us/help/2793313/security-guidance-for-ntlmv1-and-lm-network-authentication


To update ‘Network security:  LAN Manager authentication level’:

1. In the Search field type in gpedit.msc


2. Go to: Computer Configuration>Windows Settings>Security Settings>Local Policies>Security Options
3. Locate Network security: LAN Manager Authentication Level
4. Right click and select Properties



5. Select ‘Send NTMLv2 response only’



6. Select Apply>OK
7. Close all windows and try logging into www.abilaonline.com
 

Required Tags:

Article Type: 
Product Issue
Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online
Product Module/Feature: 
Administration
Connections
Hosting Database Management
Hosting User Administration
Settings
Ranking: 
3

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