Symptom: 

When attempting to login to www.abilaonline.com the message:

RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to.  Contact your network administrator for assistance.



Cause: 

On the computer, you are using to connect to www.abilaonline.com your ‘Network security:  LAN Manager authentication level’ needs to be updated.
 

Resolution: 

For a technical explanation from Microsoft about the reason for the change please rerfer to this Microsoft article for additional information: 

https://support.microsoft.com/en-us/help/2793313/security-guidance-for-ntlmv1-and-lm-network-authentication


To update ‘Network security:  LAN Manager authentication level’:

1. In the Search field type in gpedit.msc


2. Go to: Computer Configuration>Windows Settings>Security Settings>Local Policies>Security Options
3. Locate Network security: LAN Manager Authentication Level
4. Right click and select Properties



5. Select ‘Send NTMLv2 response only’



6. Select Apply>OK
7. Close all windows and try logging into www.abilaonline.com
 

Required Tags:

Article Type: 
Product Issue
Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online
Product Module/Feature: 
Administration
Connections
Hosting Database Management
Hosting User Administration
Settings
Ranking: 
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