Symptom: 

My organization has MIP in one branch office and we use another Abila product in our other location. These offices have their own Abila Customer Accounts. Why am I not able to view or post to both Communities?

Cause: 

Our Communities are gated by product tied to the maintenance and support agreement on the main account where your contact record resides.  If you can only view and post in one Community, chances are the entitlement has not been set up for satellite or sub-accounts.

Resolution: 

To resolve this issue and be able to view or post to additional Product Communities, contact Abila so that we can explore the entitlement options as applicable for your unique organization.

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Article Type: 
Product Info
Product Line: 
Miscellaneous
Product Module/Feature: 
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