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Unable to check Required checkbox for Table in Fundraising 50
Symptom
Attempt to check Required checkbox in a table returns the following message: “This field cannot be required because there are saved cards that contain no value in this field.”
Product Line
DF-FR-23603-Search feature is non-functional in online help and returns “No topics found.”
Symptom
Search feature is non-functional in online help and returns “No topics found.”
Product Line
DF-FR-23604-Unable to check Required checkbox in Tables
Symptom
When Required is checked “This field cannot be required because there are saved cards that contain no value in this field.”
Product Line
DF-FR50 Private Cloud-23628-Running Quick Merge Returns Microsoft and System Messages
Symptom
Please Note: this issue affect Fundraising 50 Private Cloud customers. If you are not a Fundraising 50 Private Cloud customer, but are receiving this message, please contact Support at 800-945-3278 for assistance.
When attempting to create a Quick Email>Custom Merge a Microsoft Word message referencing macro content is returned followed by an FR50 System Message:
The function you are attempting to run contains macros or content that requires macro language support. When this software was installed, you (or your administrator) chose not to install support for macros or controls.
Error Number: 39
Message: Error accessing external object property activedocument at line 11 in function of_getsectiontext of object n_cst_ole_word
Product Line
DF-FR-23690-Constituent Giving Summary Report totals not updated when toggling between constituents in the History pane
Symptom
Constituent Giving Summary Report does not update the appropriate transaction and cash totals when toggling between constituents using the History pane
Product Line
DF-FR-23713-Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1
Symptom
Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1
Product Line
DF-FR-23769-Dear field on Basic card incorrectly auto-calculates salutation when editing the prefix field by typing
Symptom
Typing the prefix on the basic card when editing an existing record does not Auto Calculate the salutation correctly, like when Creating a New Constituent and typing the prefix.
Product Line
Multiple lines following each record on the Gift/Pledge/Payment log report produce a longer than necessary report
Symptom
The output for the Gift/Pledge/Payment Log report is injecting multiple line spaces after each record on the report. Customers report that this is wasting their paper and making the report longer than it needs to be.
Product Line
DF-FR-23818-Fundraising 50 users receive "Connection to Abila Fundraising Online failed" when running Abila Fundraising Online process to import transactions
Symptom
When selecting Abila Fundraising 50 Online import button on the Navigator, the message
Abila Fundraising Online:
Connection to Abila Fundraising Online failed. Please refer to your online help for more information
Unable to connect (112)
Product Line
SCR-Unable to Process Sage Payment Solutions
Symptom
When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.
Product Line
‘The Server isn’t responding’ message in Abila Private Cloud Environment
Symptom
After successfully connecting to the Abila Private Cloud, the following message displays:
RemoteApp
The Server isn’t responding
We’ll wait a little longer for the server to respond before automatically reconnecting.
Waiting for the server to respond.
Product Line
DF-FR-22970-Performance of Database
Symptom
When attempting to query for records or when attempting to run reports the database can be slow to respond in the customers environment
Product Line
DF-FR-23080-Invalid Information Returned When Running Bank/Credit Processing
Symptom
This issue only applies to Fundraising 50 customer who have their database hosted on the Abila Private Cloud
‘Invalid Information’ is returned when attempting to process Bank/Credit Processing. When ‘Invalid Information’ is returned the user will have to make multiple attempts to process the credit card transactions.
Product Line
SCR-Couldn't Update Encrypted Account_Key Values for Account Table
Symptom
When logging into Fundraising 50 on the Abila Private Cloud the message 'Couldn't Update Encrypted Account_Key Values for Account Table' is returned.
Product Line
The application was unable to connect to the Abila Fundraising 50 database in the cloud
Symptom
After clicking the FR50 Icon in the cloud, the user receives the following error:
The application was unable to connect to the Abila Fundraising 50 database.
Product Line
DF-FR-24093-NCOA Matching selects constituents who have Do Not Mail, Lost, No Mail, Deceased stamps
Symptom
The NCOA Matching Utility selects constituents who have Lost, Do Not Mail, Deceased stamps
Product Line
DF-FR-24097-Default Auto-Membership nonfunctional for Data Entry process and Abila Fundraising Online process
Symptom
Auto-Membership default does not function for Data Entry or Abila Fundraising Online process. Auto-Membership default works as expected in the generic Import Wizard and for Quick Gift
Product Line
DF-FR-24088-Bank/Credit Processing Returns Invalid Information Message
Symptom
Recurring Plans, Installment Plans, and one-time transactions created in June 2018 and later return ‘Invalid Information’ when running Bank/Credit Processing
Product Line