Symptom:
When running the Grant Milestone Detail report the following error is displayed. ‘We encountered an issue while running this report. Please contact Customer Support for assistance’.
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Symptom:
Error when adding Values to Settings>System>List Values
Error
The system has encountered an issue. Please leave this error message on your screen and contact customer support at 1-800-945-3278. If you are not able to contact customer Support immediately, please click...
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Symptom:
Existing segment codes are not updating, when changing the segment code status in MIP Fund Accounting and then using the Sync button in GM
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Symptom:
The user is attempting to connect with box to begin using the Document Management. However when they select save on the Settings>System Preferences >Document Management they receive the following error.
We encountered an issue while getting the cloud user information. ...
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Symptom:
Data security for programs will randomly reset to allow all users access
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Symptom:
Assigning specific view rights for user still able to edit and delete information
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Symptom:
When running the Milestones by Grant report to PDF the user gets different output than when run to Excel
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Symptom:
When using the Blank Filter option for the Task List report the results do not included Tasks where the ‘Assigned To’ field is Blank.
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Symptom:
Milestones are available on the calendar for anyone who has rights to the Grant.
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Symptom:
Adding new Segment Codes in Chart of Accounts (Settings) is not propagated those values to the Grants that are linked to that Chart of Accounts through the “My Organization – Chart of Accounts”.
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Symptom:
Grant drill down takes a minute or more to respond to the first click and then tends to be unresponsive after the initial display of rows. The screen refreshes slowly when closing the drill-down dialog box.
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Symptom:
After saving a Grant Management Budget Worksheet then making a change or adding additional amounts and then selecting Save a second time, all information is erased from the screen.
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Symptom:
The Grant Success Measures Forecast report only runs for Quantitative Measure types. It will not run for any success measure that are setup for Qualitative(Subjective) types.
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Symptom:
Sporadic issues with changes in the grant name not being reflect in Box.com. Additionally, the GM document Field indicates there are attachments but Box doesn’t contain the documents.
In the Fall of 2017 Box changed additional Security Protocols resulting in the inability to...
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