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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

DF- Grant Milestone Detail report displays error

Symptom: 

When running the Grant Milestone Detail report the following error is displayed. ‘We encountered an issue while running this report. Please contact Customer Support for assistance’.

Product Line: 
Abila Grant Management

DF-GM3570 Error when adding Values

Symptom: 

Error when adding Values to Settings>System>List Values
Error
The system has encountered an issue. Please leave this error message on your screen and contact customer support at 1-800-945-3278.  If you are not able to contact customer Support immediately, please click...

Product Line: 
Abila Grant Management

DF-GM-15789-Segment code status in Grant Management is incorrect

Symptom: 

Existing segment codes are not updating, when changing the segment code status in MIP Fund Accounting and then using the Sync button in GM
 

Product Line: 
Abila Grant Management

DF-GM-17168- Error when attempting to connect with Box

Symptom: 

The user is attempting to connect with box to begin using the Document Management.  However when they select save on the Settings>System Preferences >Document Management they receive the following error.
 
We encountered an issue while getting the cloud user information. ...

Product Line: 
Abila Grant Management

DF-GM-17802-Data security for programs will randomly reset to allow all users access

Symptom: 

Data security for programs will randomly reset to allow all users access

Product Line: 
Abila Grant Management

DF-GM-17918-Application Security not applying

Symptom: 

Assigning specific view rights for user still able to edit and delete information

Product Line: 
Abila Grant Management

DF-GM-17919-Grant Report –Milestones by Grant-when run to PDF do not match those run to Excel

Symptom: 

When running the Milestones by Grant report to PDF the user gets different output than when run to Excel

Product Line: 
Abila Grant Management

DF-GM-18652-Using the ‘Blank’ Filter produces incorrect result in Task List Report

Symptom: 

When using the Blank Filter option for the Task List report the results do not included Tasks where the ‘Assigned To’ field is Blank.

Product Line: 
Abila Grant Management

DF-FA-18778-Milestones Show on All Users Calendars

Symptom: 

Milestones are available on the calendar for anyone who has rights to the Grant.

Product Line: 
Abila Grant Management

New values added to a ‘Manual ‘COA under Settings>Chart of Accounts are not displaying in Grant Records

Symptom: 

Adding new Segment Codes in Chart of Accounts (Settings) is not propagated those values to the Grants that are linked to that Chart of Accounts through the “My Organization – Chart of Accounts”.  

Product Line: 
Abila Grant Management

DF-GM-18887- Screen Freezes on Grant Drilldown

Symptom: 

Grant drill down takes a minute or more to respond to the first click and then tends to be unresponsive after the initial display of rows.  The screen refreshes slowly when closing the drill-down dialog box.

Product Line: 
Abila Grant Management

DF-GM-20070-Budget Worksheet Disappears upon Save

Symptom: 

After saving a Grant Management Budget Worksheet then making a change or adding additional amounts and then selecting Save a second time, all information is erased from the screen.

Product Line: 
Abila Grant Management

DF-GM-21954-Grant Success Measures Forecast report returns no data for Subjective Measures

Symptom: 

The Grant Success Measures Forecast report only runs for Quantitative Measure types. It will not run for any success measure that are setup for Qualitative(Subjective) types.

Product Line: 
Abila Grant Management

DF-GM-21895-Box not ‘Syncing’ with Grant Management

Symptom: 

Sporadic issues with changes in the grant name not being reflect in Box.com.  Additionally, the GM document Field indicates there are attachments but Box doesn’t contain the documents.  

In the Fall of 2017 Box changed additional Security Protocols resulting in the inability to...

Product Line: 
Abila Grant Management
Displaying 1 - 14 of 14

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Version

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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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