Question: I have moved my Fund Accounting Installation. How do I upgrade Grant Management with new Information?
Solution:
Access Grant Management>Settings>Import & Integration>Server Setup>Edit
Symptom: When trying to print a report to paper on MAC, received error “The system has encountered an issue. Please leave this error on your screen and contact Customer Support at 1-800-945-3278.
Steps to Reproduce: Using GM Training database
1. Log in to GM 2013-Beta
2. Select Help at the top right corner
Note nothing happens
Question: How do I create a backup for Grant Management?
Question: Why is my available amount $0 under Grants>Grant Periods>Programs?
Solution:
Two known causes are:
1. You are logged in as the GMAdmin user
2. You are logged in as a regular user and you do not have rights to Integration
This article applies to: Sage Grant Management version1.2 and higher.
Question:
How do I configure the Windows Firewall to allow traffic to the Grant Management IIS Web Server?
I am running different reports using Firefox or Safari on my Mac and where the date should print I receive a #Error.
User receives message “Server Error” message when attempting to access Sage Grant Management after restoring a SageGMData and Sage GMSys database that was backed up prior to a reinstallation of the Sage Grant Management software.
When I access Contacts>Add person and access the Affiliations accordion - I do not see a value in the Relationship drop down to choose.
When running the Grant Milestone Detail report the following error is displayed. ‘We encountered an issue while running this report. Please contact Customer Support for assistance’.
When trying to login to Grant Management after upgrading Fund Accounting, the user receives an error message 'Your license information is invalid'.
Error when adding Values to Settings>System>List Values
Error
The system has encountered an issue. Please leave this error message on your screen and contact customer support at 1-800-945-3278. If you are not able to contact customer Support immediately, please click...
For optimum results, perform the following tasks before downloading and running the installation program:
1) Download and review the attached PDF that contain the Installation Instructions. The instructions are divided into a section for New Installs and a section for Upgrading...
I have just installed Grant Management - but when I try and login, i receive the message 'The sign in information entered is not valid. Please try again. This is a Windows 8 Computer.
Installing or uninstalling Grant Management produces Windows Installer Coordinator message. The message just hangs.
