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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

Grant management report does not match statement of RE

Product Line: 
Abila Grant Management

How to update GM after moving Sage Fund Accounting to new Server

Question: I have moved my Fund Accounting Installation. How do I upgrade Grant Management with new Information?

Solution:

Access Grant Management>Settings>Import & Integration>Server Setup>Edit

Product Line: 
Abila Grant Management

Unable to print Reports to paper on MAC using Safari

Symptom:  When trying to print a report to paper on MAC, received error “The system has encountered an issue. Please leave this error on your screen and contact Customer Support at 1-800-945-3278.

Product Line: 
Abila Grant Management

Help and Smart Sheet do not populate

Steps to Reproduce: Using GM Training database

1. Log in to GM 2013-Beta

2. Select Help at the top right corner

Note nothing happens

Product Line: 
Abila Grant Management

Creating Backups in Grant Management

Question:  How do I create a backup for  Grant Management?

 

Product Line: 
Abila Grant Management

Available amount under programs section of grant period is $0

Question:  Why is my available amount $0 under Grants>Grant Periods>Programs?

Solution:

Product Line: 
Abila Grant Management

Unable to import Contacts or Grants because checkbox is disabled within the Import Wizard

Symptom: 

Two known causes are:

1. You are logged in as the GMAdmin user

2. You are logged in as a regular user and you do not have rights to Integration

Product Line: 
Abila Grant Management

How to Configure the Windows Firewall for the IIS Web Server for Grant Management

This article applies to:  Sage Grant Management version1.2 and higher.

Question:

How do I configure the Windows Firewall to allow traffic to the Grant Management IIS Web Server?

Product Line: 
Abila Grant Management

#Error in place of Date Range when running Reports on a MAC

Symptom: 

I am running different reports using Firefox or Safari on my Mac and where the date should print I receive a #Error.

Product Line: 
Abila Grant Management

Grant Management Installation Guide Version 2013

Product Line: 
Abila Grant Management

Server Error message when accessing Grant Management after restoring Grant Management Databases in SQL

Symptom: 

User receives message “Server Error” message when attempting to access Sage Grant Management after restoring a SageGMData and Sage GMSys database that was backed up prior to a reinstallation of the Sage Grant Management software.

Product Line: 
Abila Grant Management

Unable to select an affiliation relationship

Symptom: 

When I access Contacts>Add person and access the Affiliations accordion - I do not see a value in the Relationship drop down to choose.

Product Line: 
Abila Grant Management

Grant Management 2013.0

Version 2013.0 contains a great deal of improved functionality and additional enhancements designed by users and industry experts. 
Product Line: 
Abila Grant Management

DF- Grant Milestone Detail report displays error

Symptom: 

When running the Grant Milestone Detail report the following error is displayed. ‘We encountered an issue while running this report. Please contact Customer Support for assistance’.

Product Line: 
Abila Grant Management

GM BETA Installation

Product Line: 
Abila Grant Management

Your license information is invalid

Symptom: 

When trying to login to Grant Management after upgrading Fund Accounting, the user  receives an error message 'Your license information is invalid'.

Product Line: 
Abila Grant Management

GM Import limited to 64 rows

Symptom: 
When trying to add addition rows to the pre-formatted spreadsheet - there is a limit to 64 rows.
Product Line: 
Abila Grant Management

DF-GM3570 Error when adding Values

Symptom: 

Error when adding Values to Settings>System>List Values
Error
The system has encountered an issue. Please leave this error message on your screen and contact customer support at 1-800-945-3278.  If you are not able to contact customer Support immediately, please click...

Product Line: 
Abila Grant Management

Abila Grant Management v2014.x: Download link, Installation Guide and Related Information

For optimum results, perform the following tasks before downloading and running the installation program:
 
1)  Download and review the attached PDF that contain the Installation Instructions.  The instructions are divided into a section for New Installs and a section for Upgrading...

Product Line: 
Abila Grant Management

How to setup Document Management for Abila Grant Management

Product Line: 
Abila Grant Management

Message: The sign in information entered is not valid. Please try again.

Symptom: 

I have just installed Grant Management - but when I try and login, i receive the message 'The sign in information entered is not valid. Please try again.  This is a Windows 8 Computer.


Product Line: 
Abila Grant Management

Window Installer Coordinator message appears when uninstalling Grant Management

Symptom: 

Installing or uninstalling Grant Management produces Windows Installer Coordinator message.  The message just hangs.



Product Line: 
Abila Grant Management

DF-GM-15789-Segment code status in Grant Management is incorrect

Symptom: 

Existing segment codes are not updating, when changing the segment code status in MIP Fund Accounting and then using the Sync button in GM
 

Product Line: 
Abila Grant Management

How do I access my Abila software in the cloud?

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online

Unable to Login to Abila Private Cloud

Symptom: 

Users are unable to login to Abila Private Cloud services to launch one or more of their applications they are subscribed to.

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Millennium
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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