Symptom:
User is unable to make entries into editable fields in Aatrix® when going through the test drive mode.
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Symptom:
When attempting to run aatrix for 1099 or W2 get System Error 183: Cannot create a file when that file already exists. Error Creating directory C:\MIP SHARE\Aatrix\Companies\
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Symptom:
When processing forms in Aatrix you get message that Update is required.
User applies the automatic or manual update and continues to get message that the update is required.
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Symptom:
Loading and navigating the 941 quarterly report yields error message “instructions at oxo1f3684....memory cannot be read".
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This article applies to: MIP Fund Accounting, all versions
Question
How do you have an efficient and easy year-end closing? Here are a few frequently asked questions (and answers!):
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Symptom:
I am not able to see all columns in my Transaction Entry screen. Columns are missing.
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Symptom:
Channel Partners (with demo activation codes) upgrade to v2013 and received Aatrix expired error message. The sRegistrationExpiryCode does not appear to be updated.
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Symptom:
Trying to produce an Aatrix form in payroll, getting error message at the Collecting Employee Detail Data
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Symptom:
Attempting to do Aatrix Automatic Update and getting error message “Error loading configuration. The update cannot Continue. Please call support for further information. (Exit Code:2)”.
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Symptom:
Information in Aatrix missing for AL SWT Taxes. SWT information pulls up in an unassigned column labeled with workers comp.
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Symptom:
Different PA Local taxes are not pulling amounts into Aatrix Grid. Tax exists in system and in Aatrix grid but no values are pulled in.
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Symptom:
User stuck in the Aatrix grid loop. The system prompts the message to enter a value when user trying to save a foreign address or change a US state in the Sage Hosted System
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Symptom:
I have completed my Aatrix filing of some type and need to go back in to do additional filings or a correct filing. When I do so I cannot find my history and it wants to process the filing from the start.
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Symptom:
When a user tries to access the Aatrix menus (Payroll>Tax Reporting>Tax Forms and eFiling by Aatrix), they receive an error which states “Sage MIP Fund Accounting has encountered a problem and needs to close”.
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Symptom:
A user is attempting to run Aatrix and gets the following message after selecting the forms and clicking OK:
Tax Forms and Efiling by Aatrix has expired.
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Symptom:
The Aatrix® update fails or crashes referencing a file, form or DLL.
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Symptom:
Aatrix® Grid found to be missing information during Tax Form processing
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