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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

Integrating Fundraising Online with Fundraising 50

Product Line: 
Abila Fundraising 50
Abila Fundraising Online

DF-Fundraising Online Transactions Not Available For Import

Symptom: 

When the Account Key in Managed Transactions is incorrect transactions are not available for import

Product Line: 
Abila Fundraising 50
Abila Fundraising Online

DF- GL Export report/transactions not reflected accurately

Symptom: 

GL Export report/transactions not reflected accurately

Product Line: 
Abila Fundraising 50

How to find the server your machine is connected to and where the FR50 Share directory is located

Product Line: 
Abila Fundraising 50

DF-Pledge Payment Reminders List Report showing wrong balances

Symptom: 

Pledge Payment Reminder List Report/Total Due Payments on this report is not matching the total amount paid in donors records.

Product Line: 
Abila Fundraising 50

DF-Quick Gift Export to Excel should export in different format

Symptom: 

Unable to save export file from quick gift if number of rows exceeds approximately 150
 

Product Line: 
Abila Fundraising 50

DF-Name displays incorrectly in constituent record on the Guest list

Symptom: 

When registering new guest on the event card in constituent record the name comes out incorrectly.  It is shown as lastname;firstname under All Registered Guests.
 

Product Line: 
Abila Fundraising 50

DF-Events Reports-List of Guests by Event-Unduplicated displays attendee name incorrectly.

Symptom: 

Events Reports-List of Guest by Event-Unduplicated displays attendee name incorrectly.  It is shown as lastname;firstname under attendee
 

Product Line: 
Abila Fundraising 50

How do I access my Abila software in the cloud?

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online

Double Login Prompt Received When Logging into Abila Nonprofit Online

Symptom: 

If using Internet Explorer 11, when attempting to login to Abila Nonprofit Online a double login prompt is received

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Total Paid plus Remaining Schedule is OOB on Pledge Payment Schedule

Symptom: 

Total Paid + Remaining Schedule is out of balance on the Pledge Payment Schedule 

Product Line: 
Abila Fundraising 50

Browse Display Columns drop down list contains Blank Value(s)

Symptom: 

Browse Display Columns dropdown list contains Blank Value(s) or displayed results become visually corrupted.  

Product Line: 
Abila Fundraising 50

Restrictions section of Defined Field Wizard erroneously implies that Grouping is an option

Symptom: 

When any type Defined Field is created or accessed, the Restrictions screen verbiage is as follows:

‘Select all constituents in the following group(s):’

Erroneously implies that Defined Fields allows query grouping

Product Line: 
Abila Fundraising 50

Where can I find information about the various reports in FR50?

Product Line: 
Abila Fundraising 50

DF-15763-Solicitation Results by Campaign Returns (Not Responding)

Symptom: 

The Solicitation Results by Campaign report does not return results in a timely manner when the query contains only a date range.
 

Product Line: 
Abila Fundraising 50

DF-15727-New Constituents do not import when combined with existing constituents

Symptom: 

Import file containing new constituents and existing constituents now returns validation error and new constituents are not created.

Product Line: 
Abila Fundraising 50

Unable to Login to Abila Private Cloud

Symptom: 

Users are unable to login to Abila Private Cloud services to launch one or more of their applications they are subscribed to.

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Millennium

Report Missing From Standard Report List

Symptom: 

Either after upgrade or after saving a Standard Report the report appears as missing from the Standard Report List

Product Line: 
Abila Fundraising 50

DF-Solicitation ID Not Valid received when running Export to GL

Symptom: 

Error received when running Export to GL: Export Solicitation ID not valid


Product Line: 
Abila Fundraising 50

DF-Abila Fundraising Online Data Detail Report Does Not Completely Open

Symptom: 

When navigating to Administration>Abila Fundraising Online Data Detail, the report does not fully open.  A scroll bar does not appear nor do the options to Print, PDF, Export, Close or Help are not visible


Product Line: 
Abila Fundraising 50
Abila Nonprofit Online

DF-File Path Incorrect When Creating PDF in the Private Cloud

Symptom: 

When attempting to create a PDF while in the Abila Fundraising Online Data Detail report, the file path is incomplete.

Product Line: 
Abila Fundraising 50
Abila Nonprofit Online

SCR-User Already Logged in is Received When Attempting to Login to Private Cloud

Symptom: 

When attempting to login to the Private Cloud the message "The user is already logged in" is returned.

Product Line: 
Abila Fundraising 50

How to Change Printer Preferences with Net2Printer

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

DF-FR-SQLSTATE=22001 String or binary data would be truncated

Symptom: 

When saving the Pledge Payment Reminders List report the following message is returned.


SQLSTATE = 22001
[Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be...

Product Line: 
Abila Fundraising 50

Transaction ID Not Incrementing During Export to GL

Symptom: 

Access MIP Fund Accounting
Select Transactions>Enter CR
You will see that the two transactions are entered as a single four line transaction with a net value of the deleted gift plus the new gift
 ...

Product Line: 
Abila Fundraising 50
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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