Submitted by 163 on
Symptom

When using the Export to Excel feature and selecting the Append Option, the process will crash.  This may happen on one or more workstations but not necessarily on all workstations. 

Cause

Excessive or corrupt Temp files

Resolution

Clear the Temp files directory

  1. Reboot Computer

  2. Immediately access Start>Search or Run

  3. In the Run Command line, type:  %temp%

  4. Press Enter

  5. When the temp files are displayed, from the toolbar select Edit>Select All or using your keyboard select CNTRL+A

  6. ​Select the Delete key on your keyboard and delete all files, you may be presented with a screen stating a certain file or files cannot be deleted, you can select Skip


 
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