Symptom: 
Application specific errors when attempting to open a previously saved attachment; for example:
 
  1. Retrieve desired constituent record
  2. Focus on Basic Data
  3. Select desired attachment to view
  4. An application specific error message is raised (e.g. Adobe Acrobat Error:  File does not begin with '%PDF-',Local\EWH[lc-so&#).
Cause: 
Incorrect\missing MIME types defined within IIS or missing installation of requisite application software.
Resolution: 
  1. Randomly select constituent records with various attachment mime types.
  2. Attempt to retrieve\view files attached to these randomly selected constituent records.
  3. Take note of *any* error messages with particular attention to the application called and the file association\mime type (e.g. .pdf = Adobe Reader, .xls = MS Excel, etc)
  4. Confirm the necessary third-party software application (e.g. Adobe Reader, MS Excel, etc) is in fact physically installed & functioning correctly on the system in question.
  5. Launch the third-party software of the attachment in question
  6. Attempt to open the problematic attachment directly; Millennium attachments reside in the following directory by default: \\MillenniumIISServerName\InetPub\wwwroot\mill\docs.
  7. Does the problematic attachment load correctly?
    1. No:  Verify third-party software application functionality with a known, valid file (e.g. launch Excel, retrieve a known, functional spread sheet).
      1. Take note of any application-specific error messages raised (consult example noted above in Symptom section).
      2. Consult appropriate support resources for the third-party application used to open the problematic attachment
  8. If overall Millennium functionality is valid and confirmed and the appropriate third-party software is installed and functional (confirmed from steps #1 – 3 above) then
    1. Delete the problematic attachment and replace with a known functional copy
    2. Test retrieval of the updated\known valid copy of the attachment.

Required Tags:

Article Type: 
Product Issue
Product Line: 
Abila Millennium
Product Module/Feature: 
Data Issues
Ranking: 
0

No votes yet