When you click on a linked record from one screen display, the linked record displays alone on the page in one screen display mode. The one screen context menu also displays so the display type cannot be changed. This is happening wherever you can click on a linked record belonging to the same constituent.


The issue has been confirmed as a product defect and has been reported to our Research and Development team.


A resolution is unavailable at this time. We will update this article as soon as more information becomes available.

Status:  Please refer to KB article  4771-Scheduled fixes to see if this is scheduled for a fix.

Required Tags:

Article Type: 
Product Defect
Product Line: 
Product Module/Feature: 
One Screen View
Product Version: 

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Workstation OS: 
Database Engine: 
SQL Server 2008 R2
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