Unable to run the Queue as a Service
Situation 1: The error generated while installing Queueadmin.exe “QueueAdmin failed. Check QueueAdmin.log for more information”

Situation 2: Queueadmin.exe seems to install successfully but the queueadmin.log file indicates the following:

Steps to troubleshoot
  1. Check the queue user has full permissions to the following folders: QUEUE, REPORTS, FORMATS, c:\Windows\Temp
  2. Able to run report while executing Queue as an application
  3. Ensure queue user and IUSR have the same username and password as the IIS
  4. Ensure the queue user is not a member of the Users group, but is a member of the Administrator group

As well there is an "Elevate without prompting" security setting in Local Security Policy that should be set on the reporting server.

The recommended way of getting rid of the prompts is to disable them while keeping other UAC features on. Actually this method only affects administrators running in admin approval mode, the behavior of UAC on standard accounts remains the same.

  • Open your Control Panel and click on the System and Security link;
  • Click on Administrative Tools link;
  • Double click on Local Security Policy icon;
  • Once Local Security Policy window appears navigate to Security Settings > Local Settings > Security Options.

You will be presented with a list of settings and among them 10 are related to User Account Control. The setting we need is called User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode. Double click on it and a window allowing you to customize this setting appears.

  • On the Local Security Setting tab change the drop-down box to Elevate without prompting;
  • Click Apply and close all windows.


The changes take place immediately, now you won’t receive the elevation prompts on your administrator account.

Additionally each executable (.exe) file in the Queue folder needs to be set to "Run as Administrator".
Right click on each exe, such as Queue.exe, runcrystal.exe, etc,
On the Compatibility tab, click Change settings for all users
Check "Run as administrator"
Click OK
Click OK to close properties dialog.

Depending on the version of Windows, the display may be slightly different.....


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Product Issue
Product Line: 
Abila Millennium
Product Module/Feature: 
Setup and Configuration
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Database Engine: 
SQL Server 2008 R2

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