Please Note: Configuring SMTP is outside of the scope of your Abila M&S agreement. The following solution has been provided as a courtesy to our Fund Accounting customers. Please contact your Abila Business Partner or your local IT consultant for assistance in maintaining or troubleshooting your SMTP settings.
Before reviewing the information below, ensure you or your IT have already set up your SMTP settings in MIP or followed the instructions found in article 27981.
The below troubleshooting possibilities are only if you are receiving error messages from MIP after successfully sending a test email in MIP itself. If you DO NOT receive an error from MIP, the emails have successfully gone out of the program and emails not being received by recipients would most likely have to do with your email server setup, filters, anti-viruses, etc. and would be the responsibility of your IT or organization to troubleshoot.
All of the possible solutions listed below should be confirmed and Implemented by your IT.
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There can be limits per second, minute, or day if your email provider or email server has these set up. You can research this or contact your IT for verification.
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Antivirus programs sometimes have connection limits or filtering that will only allow some emails to go out. Certain anti-virus limits can be changed but that is outside of support.
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The Port setup in MIP may not be the best port for the amount of emails you are sending (for large email batches often times you may want to use port 25 if the port you are using is not working).
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If you are using Google Apps for Education and not all emails are going out, you can find the specific setup here KB 17081.
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If you are using Exchange Server this can cause issues with outgoing emails. The emails may only be going to email addresses inside your organization and no outside recipients. Please review article KB 9196.