Support Center FAQ
How do I register if I have never been set up with access to the Support Center?
There is a link on the login page for Support Chat. Click 'Chat Now' and select Community/KB/Support Portal from the radial buttons menu to register for access.
Can I reset my password if I can't log in to the Support Center?
Yes. There is a 'Forgot your password?' link on the login page for self-service password resets. Disclaimer: The Support Center login credentials email will come from noreply@salesforce.com.
During business hours you can also click the "Chat Now" button on the Support Center landing page and select Community/KB/Support Portal from the radial buttons menu to request a password reset.
Can I change my email address on file or my current password?
Not at this time. If you need to change your email, use the "Chat Now" feature or log a case with the Create Case button.
How do I remove users from the Customer Center? Log a case with the "Create Case" button and let us know what contacts to inactivate.
Where can I access the MIP Cloud Modern UI?
Where can I access Abilaonline for the Multi-tenant Cloud?
These links are available from the Support Center landing page on the right under "Other Resources."
Where can I access the Dedicated Single -Tenant Cloud environment?
Log a support case if you need access to a Dedicated Cloud tenant.
Can I just send an email to open a new case?
support@cpaz.com has been retired and will no longer accept support requests. Please log new support requests from the Support Center.This captures important information that will help us support you better.
How do I log a support case?
Once you log in to the Support Center, click 'Create Case' to launch the case form.
Make sure to select your product from the drop-down. This form is used for all products, so it won't default for you. Detailed instructions for logging cases can be found in KB Article # 13036.
Make sure when you have completed filling in the case form, click 'Submit'.
How can I add an attachment to a case? I don't see an 'attach' link or button.
Submit your case. Once submitted the case will be on your screen, there should be a section on the right for adding a file or attachment. Drage and Drop or click it to locate your file and click Attach. Detailed instructions can be found here = KB Article 12976
How do I add CC emails to a case I am logging?
This is done by adding the CC email address or addresses to the Contact Email(s) field on the case form. Separate each additional address from each other by a comma.
Can I see how many cases my organization has open?
You can see your case list for only cases you have logged in the list at the bottom. Use the filters in the middle to narrow your search, find a specific case, and or to locate additional information. To update a case online, click on the case number hyperlink to open it and you can add notes with the "Case Comments" on the right.
Can I update my cases from the Support Center?
Yes. Log in to the Support Center. Locate the case you need to update from your list, and then click 'Edit'. Add your notes in the "Case Comments" on the right and Save.
If you need to log a new case while you are on this screen you can click the 'Create Case' button.
Where do I see what case is attached to an issue/product defect?
We no longer have a section for this, but you can see if a case is associated with an Issue by opening the case. On the left side, check the "Issue Number" field and it will display a value if the case is associated with a product defect.
More options will come in Phase 2 release of the Support Center.