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Symptom: Attempting to transfer payroll to accounting and getting error message that Document is blank or missing.
Cause: Usually caused by using a custom check format that is corrupt, improperly configured or missing a document number.
Resolution: Contact customer support for a script to delete these items. This script will delete all documents in payroll that are missing a document number as they are corrupted.
After the script is run, you will need to redo the payroll (usually as a supplemental) for those checks that were removed. If you were using a custom format, make sure to address the possible issues before printing.
Q: Does this affect direct deposit?
A: No, since direct deposit does not contain document numbers you can still create and send your direct deposit. This does not stop people from getting paid.
Q: If I redo the payroll is that going to double up the pay?
A: No, the script completely removes the payroll records for those employees. Redoing them as a supplemental will put the records back and they will only exist only once. If you do have employees who are direct deposit you would simply recreate the direct deposit file and then delete it if you already sent the original file to the bank.
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