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DF-FA-19419- Abila Auto Update shows maintenance has expired
Symptom
When checking the Auto Update for the 2016.1 release, users are seeing that the Auto Update shows expired even though they are current on their maintenance and support plan.
Product Line
DF-M17815-The Generic Import Utility Unhandled exception error “Argument 'Start' is not a valid value"
Symptom
The Generic Import Utility generates an unhandled exception error “Argument 'Start' is not a valid value"
Product Line
DF-FR50-Administration>Utilities>NCOA Matching>Selections>Restrict Search>Select only Addresses Update on or After
Symptom
There are 509 records which should be brought into the file based on the updated date, yet the utility only returns a maximum of 274
Product Line
DF-FR-22346-Notes Exceeding Sticky Note Field Length Not Saved
Symptom
In Quick Gift, notes which are manually entered or copied in the Sticky Note feel and exceed 70 characters’ length are not created on the Gift card when the row is saved.
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DF-M22350-Pledge payment skipped in serialized tax receipting
Symptom
A pledge payment is not being selected for serialized tax receipting. Message is “not all receiptable pledge payments for this transaction selected”. Other pledge payments paid by other constituents are being selected, but not the pledge owner’s payment towards their pledge.
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DF-FR50 Private Cloud-23628-Running Quick Merge Returns Microsoft and System Messages
Symptom
Please Note: this issue affect Fundraising 50 Private Cloud customers. If you are not a Fundraising 50 Private Cloud customer, but are receiving this message, please contact Support at 800-945-3278 for assistance.
When attempting to create a Quick Email>Custom Merge a Microsoft Word message referencing macro content is returned followed by an FR50 System Message:
The function you are attempting to run contains macros or content that requires macro language support. When this software was installed, you (or your administrator) chose not to install support for macros or controls.
![](/sites/kb/files/quick_email1.png)
Error Number: 39
Message: Error accessing external object property activedocument at line 11 in function of_getsectiontext of object n_cst_ole_word
![](/sites/kb/files/quick_email2.png)
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DF-FR-23713-Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1
Symptom
Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1
Product Line
DF-FR-24093-NCOA Matching selects constituents who have Do Not Mail, Lost, No Mail, Deceased stamps
Symptom
The NCOA Matching Utility selects constituents who have Lost, Do Not Mail, Deceased stamps
Product Line
DF-FR-20831-Number-Outlook Failed-Unable to use Outlook
Symptom
The message ‘Outlook Failed. Unable to use Outlook. Make sure it is running and you have setup your profile.’ is returned.
![](/sites/kb/files/tickler.png)
Product Line
DF-FR-20844-Unable to use Outlook Make sure it is running and you have setup your profile
Symptom
When the Outlook button is selected on the Ticker the message Unable to use Outlook. Make sure it is running and you have setup your profile' is returned.
The items from FR50 appear in Tasks but not in the Calendar
![](/sites/kb/files/tickler_0.png)
Product Line
DF-FR-20896-Saved Query containing “Date Closed is blank” returns error in Write Off Open Pledges Utility
Symptom
Use of field ‘Date Closed’ in saved query returns error:
"Closed Pledges: An error occurred while trying to find the open pledges. Please check the query that you are using."
![](/sites/kb/files/pledges1.jpg)
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DF-FR-20940-Print Card feature does not print all text from Note Card
Symptom
Note Card does not print full text when Print Card is selected
Product Line
"Utility Error" running Years utility
Symptom
The years utility is being run by the 'sa' account. The utility runs for a few minutes and then the queue displays "Utility error".
The error in createyearsout.log file in the queue folder displays the following error:
"Error Encountered when dropping temporary table. Above error message MAY contain further ODBC and/or other error details."
The error in createyearsout.log file in the queue folder displays the following error:
"Error Encountered when dropping temporary table. Above error message MAY contain further ODBC and/or other error details."
Product Line
Microsoft .NET Framework error received when selecting Bank/Credit Processing
Symptom
When attempting to launch Bank/Credit Processing or when attempting to Edit Credit Card information in Fundraising 50, a Microsoft .NET Framework dialogue box opens with this error message:
![](/sites/kb/files/6-12-2019_8-09-21_am.jpg)
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