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Removing Stuck EFT or Direct Deposit Items
Symptom
After creating an ACH or direct deposit file, the items used to create the file do not clear from the window. The items still exist as criteria to select and create a new file. Or the items have cleared but there is a warning telling the user to clear the file.
Product Line
Payroll Calculation Fails Due to Missing Calculation Schedule
Symptom
You can watch our instructional video on Payroll Calculation Fails Due to a Missing Calculation Schedule by clicking here
Supplemental/Regular payroll calculation fails with message “The calculation schedule for the processing group XX is missing. No checks were calculated.”
Product Line
Unable to create Direct Deposit file – Error: file did not open
Symptom
When creating the Direct Deposit file, the user receives an error: file did not open. The file is created but might be missing entries or records that could create issues when uploading to the bank.
Product Line
DF-FA-030251-Unable to save the ACH – An invalid path or filename has been selected
Symptom
When trying to save the ACH file an error is generated that the path is incorrect or the name that displays is the last ‘used’ file name.
Product Line
DF-FA-21002-Previously emailed payroll vouchers still showing in current email voucher preview
Symptom
Emails from the prior payroll run(s) display on the Email Preview Screen during the Print/Email Checks and Voucher process. The emails display but the PDF does not actually exist to send and no emails are created from the prior runs only from the current run.
Product Line
DF-FA-Web User Interface-030335-When using MIP Modern to resend Payroll Vouchers - SSN is included in the Preview
Symptom
When resending a payroll email from MIP Modern the SSN is included in the format in ‘Preview’.
Product Line