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DF-FA-26310-Manually entering date prevents autofill of reconciliation information
Symptom
No information pulls into reconciliation (Balance per books, reconciled bank balance etc.) when manually typing in the date information rather than using the calendar function.
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WebUI- SCR – Connect to Financial Institution not Available for Bank Reconciliation
Symptom
I am attempting to use the new bank feed feature, but it is not available when I go into Bank Rec and the Connect to Financial Institution Tab is Missing from Module Setup.
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Missing Items and Corrections In Bank Reconciliation
Question
Why is my Bank Reconciliation off exactly the same amount as one of my outstanding checks or deposits?
Answer
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Unable to Create a Reconciliation ID in Version 13.4
Symptom
In version 13.4 I now have to create a new reconciliation ID in order to do bank rec. When I try typing in a reconciliation ID after hitting the new button I get an error message that I don’t have rights to add.
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Reconciliation Register does (not) display (un)locked Suspense Items
Symptom
After locking two consecutive Reconciliation ID’s (e.g.: A and B), then run the Reconciliation Register report for B, report shows suspense items for A and B. If only A is locked, B’s report only shows its own suspense items. If both are unlocked, it shows both.
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Suspense Items are missing on Bank Reconciliation
Symptom
Previously entered Suspense Items are missing if the magnifying glass is used instead of the drop down menu to access a specific Reconciliation ID.
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Void Check screen has all items pre-selected when Bank Reconciliation is not active/owned
Symptom
After creating a new void check Session ID, the selection screen has all the available checks pre-selected and cannot unselect them
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Summary information on Reconciliation Register not available
Symptom
If you create a new Reconciliation ID and then select Print to Screen for Summary as the Report Type, receive message “There are no records available for the selected criteria”. It does print if you choose Detail as the Report Type but the information on the Summary page does not match the Summary tab for the specific Reconciliation ID.
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Performance Delays in Bank Reconciliation
Symptom
I just upgraded to FA100 v2013.4 and now I am experiencing performance delays in Bank Reconciliation.
Example: Just accessing the separate tabs takes over 13 seconds. When checking off transactions while reconciling, there are pauses for about 5 seconds between clicks. User was able to selecting 40-50 transactions per minute in FA100 v2013.3
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Recording Special Items In Bank Reconciliation
FAQs - Recording Special Items
Question
How do I record an item in dispute with the bank?
Answer
Typically an item in dispute should be entered on the Suspense tab. For exam
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Clearing an Item in Bank Rec Increases the Unreconciled Difference by that Amount
Symptom
In Bank Rec I have an unreconciled difference equal to an outstanding item. When I clear that item in Bank Rec the unreconciled difference increases by that amount.
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Bank Reconciliation section does not display balances when typing in Reconciliation Date
Symptom
When I type in my reconciliation date when starting a bank rec, the Reconciliation section does not display balances, whereas if I select the date, it does.
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Attempting to unclear an item that was cleared in the past will cause all the other cleared items on same date to become uncleared instead
Symptom
User attempts to unclear an old cleared item in bank reconciliation. Upon clicking the update button, the item that was selected remains uncleared, but all other cleared items in that view are uncleared.
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Bank Reconciliation Register Shows Zero for Items with Value
Symptom
On the summary sheet of the Bank Reconciliation Register one or more of the areas does not display a value, i.e. the value is zero (Balance per books for example) but on the Summary Tab in Bank Rec a value does exist. This causes the unreconciled Difference on the report to be incorrect.
Example:
Summary Page of the Report
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DF-FA894-Adding Bank Reconciliation Module does not Create Reconciliation ID
Symptom
If you add the bank reconciliation module after upgrading to version 2013.4, any cash transactions entered between the time of upgrading and adding the module will be cleared but will not have an associated Reconciliation ID or Date.
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DF-FA906-Bank Rec Produces an ADO Error
Symptom
When reconciling cash account, Bank Rec frequently generates an error message
“ADO Error: -2147217873 Procedure spBankRecSuspInsert: Cannot perform insert in
tblDLBankRec”
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DF-FA956-Suspense Items show on reports but are missing from Reconcile Cash Accounts
Symptom
After locking a Reconciliation ID and going back into that ID, Suspense Items are missing and show up on bank reconciliation reports incorrectly
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DF-FA962-Selecting New blanks out Cash Account Name
Symptom
I select my Cash account from the drop down, then select New to begin my reconciliation and the description of the cash account disappears.
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DF-FA951-Deposits in Transit is displaying incorrectly
Symptom
Going back to a previous reconciled month displays the deposits in transit incorrectly when multiple cash accounts are referencing the same document number.
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