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Honoree First Name, Honoree Last Name, and Acknowledgement Email Address fields cannot be removed
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Honoree First Name, Honoree Last Name, and Acknowledgement Email Address cannot be deleted from the Honoree Information Section of a Memorial/Tribute form.
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Advocate Search does not return company name
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When searching for an existing company name using the Advocacy Center Search widget, ‘search again’ is returned.
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Troubleshooting Widget Rendering Issues
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Deployed widget does not render, does not render completely, or does not render with accurate data when deployed.
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Processing Error – Credit Card Declined
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Dozens or hundreds of credit cards are being declined.
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Transaction Decline on Address
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When donors attempt to process transactions they receive a message stating the payment was declined because the address is incorrect.
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Unable to Change Campaign using Internet Explorer 11
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When using Internet Explorer 11 the Campaign dropdown is not functional and does not display campaign list
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Unable to verify vault service
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When a donor attempts to process a transaction on Fundraising Online 'unable to verify vault service' is returned
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Unable to Navigate in Fundraising Online
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After logging in, selecting any tab within Fundraising Online returns the login page
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How To Update Payment Notification Email Address
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How to update or change who receives payment notifications when donors make donations
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