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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How to handle overpayment of earnings in payroll

Product Line: 
Abila MIP Fund Accounting
Abila MIP Advance

What's New in Abila MIP Fund Accounting Version 2019.1

Product Line: 
Abila MIP Fund Accounting
Abila MIP Advance

DF-FA-18869- Error when changing Organizations in MIP Cloud Modern

Symptom: 

After changing  organizations, the error message ‘An error occurred on the server.  The details of the error are:  Could not locate unexpired trusted ticket…” displays and the user is unable to view the Trend Analysis. 

Product Line: 
Abila MIP Advance

DF-FA-18942- Internal Server Error when running saved reports in MIP Cloud Modern

Symptom: 

The error message ‘An Internal Server Error: Internal Error. The error was logged with the reference#E_635744615450736714’ is received when trying to run a saved report that uses a custom format.

Product Line: 
Abila MIP Advance

DF-FA-22042-Paying an EFT Vendor in MIP Cloud Modern Does Not Produce a Check or Voucher

Symptom: 

When attempting to print AP checks in MIP Cloud Modern for Vendors that are paid electronically, a Print Notification window will come up saying “0 checks will be processed for this run.  Estimated pieces of stock:0  Total Amount: $0”.  When the user clicks Ok, a screen will come up saying “No...

Product Line: 
Abila MIP Advance

DF-MIP Cloud Modern-21269-Journal Voucher Document Date Defaults as Yesterday’s Date

Symptom: 

In MIP Cloud Modern, JV Transaction entry the Document Date pulls in as yesterday’s date regardless of the Session Date entered on the Session Screen.

Product Line: 
Abila MIP Advance

JSON error when launching MIP Cloud Modern

Symptom: 

When launching MIP Cloud Modern from within the RDP session in MIP Accounting a separate Internet Explorer web page opens and returns error message: “xdomain (https://mipadv.abilaonline.com): requires ‘JSON’ and this browser does not support it”...

Product Line: 
Abila MIP Advance
Abila Nonprofit Online

DF-FA-23767-MIP Cloud Modern--Drop-Down selection spins when attempting to add a Distribution Code to a Vendor

Symptom: 

In MIP Cloud Modern when attempting to add a default distribution code to a newly created vendor record, the drop-down spins and does not return any selections.

Product Line: 
Abila MIP Advance

How to Edit an AP Invoice Selected for Payment in MIP Cloud Modern

Product Line: 
Abila MIP Advance

Reporting Changes in MIP Cloud Modern Version 2019.1

Product Line: 
Abila MIP Advance

How to Log into MIP Cloud Modern and How to Reset Your Password

Product Line: 
Abila MIP Advance

DF-FA-24220-Content Items Available for Both Items by Page and Selected Columns

Symptom: 

In MIP Cloud Modern, the report allows the same content option to be assign in both the Selected Column and the Items by Page. When the report is run, there is no description to why the report cannot be viewed only the error message ‘Report Cannot be Generated’.

Product Line: 
Abila MIP Advance

DF-FA-24340-MIP Cloud Modern-Statement of Activities does not display

Symptom: 

MIP Cloud Modern does not display the Statement of Activities if the report contains ‘warning’ message that appears before the display of the report.

Product Line: 
Abila MIP Advance

DF-FA-18940-Unable to login to MIP Cloud Modern

Symptom: 

When clicking on MIP Cloud Modern from within Accounting (MIP Cloud Classic) and entering login credentials, the credentials disappear but no program will open.

Product Line: 
Abila MIP Fund Accounting
Abila MIP Advance

How to Print Reports in MIP Cloud Modern

Product Line: 
Abila MIP Advance

DF-FA-24409- Choosing to Filter on Session ID Returns Module Inactive Error in MIP Cloud Modern on the Unposted General Ledger Report

Symptom: 

After selecting to filter on Session ID on any saved Unposted Transaction Report, an error message is received stating: “The module is not active on you license. Contact your system administrator to activate it.” and will not...

Product Line: 
Abila MIP Advance

DF-FA-22794-Importing Journal Vouchers in MIP Cloud Modern hangs up system

Symptom: 

When attempting to import a JV into MIP Cloud Modern the System hangs.  The DEF and CSV file successfully import via MIP Cloud Classic.

Product Line: 
Abila MIP Advance
Abila Nonprofit Online

DF-FA-24178-Edits not saved to Layout Tab of Reports in MIP Cloud Modern

Symptom: 

Unable to remove the ‘Repeat’ Checkmark on the Layout Tab of the Chart of Accounts List report in MIP Cloud Modern.

Product Line: 
Abila MIP Advance

DF-FA-22958-MIP Cloud Modern-Unable to Clear Deposits That Use the Same Deposit Number on Different Dates in the Same Month

Symptom: 

Unable to clear deposits that use the same Deposit Number on different dates in the same month. The first date the deposit number was used will remain cleared, all others remain uncleared.

Product Line: 
Abila MIP Advance

DF-FA-23020-MIP Cloud Modern-Unable to Print AP Checks

Symptom: 

Receive an error message “You need execute start printing method before create checks document” when attempting to ‘Save and Print’ checks.



Product Line: 
Abila MIP Advance
Abila Nonprofit Online

How to Reset Direct Deposit

Product Line: 
Abila MIP Fund Accounting
Abila MIP Advance

DF-FA-25378-Statement of Revenues and Expenses with custom column returns error in MIP Cloud- Modern UI

Symptom: 

Reports with custom column generate error ‘the report cannot be generated. Internal error’ when using the Modern User Interface. 

Product Line: 
Abila MIP Advance

DF-FA-25468-Nothing displays in Manage Sessions in MIP Modern

Symptom: 

In the Modern User Interface nothing displays for Mange Sessions.

Product Line: 
Abila MIP Advance

DF-FA-25488-When running Budget report in Modern UI the error ‘The report cannot be generated. Internal error.’ displays

Symptom: 

When running a Budget Worksheet Report in the Modern User Interface the error ‘The report cannot be generated. Internal error. Close’ displays.

Product Line: 
Abila MIP Advance

DF-FA-25490-Unable to Edit AR Reports in Modern UI

Symptom: 

Unable to change Accounts Receivable report parameters in modern User Interface.

Product Line: 
Abila MIP Advance
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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