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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How to setup and use Dots

Dots are an eye-catching and convenient way to temporarily earmark constituent records that share common elements or characteristics. For example, the Red Dot on a Basic card could be used to specify Hot Prospects.

Product Line: 
Abila Fundraising 50

Building a Calculation Based Defined Field

Product Line: 
Abila Fundraising 50

Unable to connect to SQL Server

Symptom: 

 Login error received:

“The system is unable to connect to SQL Server. Please contact your System Administration or Customer Support.”

Product Line: 
Abila Fundraising 50

How to use the Merge/Purge Utility

Product Line: 
Abila Fundraising 50

How do I import new constituent records using the Import Wizard?

Product Line: 
Abila Fundraising 50

What is the proper procedure to follow when setting up an Event?

Product Line: 
Abila Fundraising 50

How to use a defined field in the query

Product Line: 
Abila Fundraising 50

How to change the Download Actions when product updates or releases are available

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to test that you are accessing or connecting to the server delivering updates and releases for Abila Advisor Update

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to change the period of time the system can be inactive before Abila Auto Update times out

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to start or stop the Abila Auto Update service

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to update or change the default location where Abila Auto Update download files are stored.

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

Saved links return error after migrating to Abila’s hosted environment

Symptom: 

After migrating Fundraising 50 database to Abila’s hosted environment, all of my linked documents or paths to where documents are stored return errors.

Product Line: 
Abila Fundraising 50

Hosted-How to find saved reports

Product Line: 
Abila Fundraising 50

A known constituent name does not appear in the browse list

Symptom: 

A query is created using the last name field and a known constituent in the database is not returned in the browse list. You find the only way to access this record is to query by ID number. 

Product Line: 
Abila Fundraising 50

Gift card not visible in table view

Symptom: 

Gifts card missing from the Gift Tab table view in constituent record; can only see that a gift has been entered when reviewing the Totals on the Donor Card or the Constituent Giving Summary Report.

Product Line: 
Abila Fundraising 50

Donate Now setup

Question: We have contracted with Sage Payment Solutions for the use of the web based donation feature Donate Now. What do we need to do to integrate this successfully with FR50?

 

Product Line: 
Abila Fundraising 50

How to Use the Additional Name Designation in the Name Type Table

Question: What is the purpose of the Additional column in the Name Type table?

 

Product Line: 
Abila Fundraising 50

How do I install an FR50 workstation on a new computer

Product Line: 
Abila Fundraising 50

Importing gifts into existing constituent records

Product Line: 
Abila Fundraising 50

8.1 Conversion Utility Error: cards_to _print.txt does not exist

Symptom: 

Error message converting your database from v8.02 to v8.1.

Please note:  If you received this error, your database conversion was not successful.

Conversion Utility

Loading...

Product Line: 
Abila Fundraising 50

Connection Terminated–Fundraising 50 Times Out While Idle

Symptom: 

...

Product Line: 
Abila Fundraising 50

Table and Section numbers are not sorted in numerical order

Symptom: 

Table/Seat and Section/Row/Seat numbers appear in the incorrect order on the Attend card in Events and on event reports.

Product Line: 
Abila Fundraising 50

Unable to print from FR50 Private Cloud (hosted environment)

Symptom: 

Only one of my printers is available to print from the Private Cloud environment

or

None of my printers are available to print from the Private Cloud environment

Product Line: 
Abila Fundraising 50

DF - Attempting to select the Non-Constituent designation causes corruption in Event setup

Fundraising 50 Known Issue (P7753)

Version: 7.0

Menu Item in Product: Event>Guests>Non-Const designation

Product Line: 
Abila Fundraising 50
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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