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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How to setup and use Dots

Dots are an eye-catching and convenient way to temporarily earmark constituent records that share common elements or characteristics. For example, the Red Dot on a Basic card could be used to specify Hot Prospects.

Product Line: 
Abila Fundraising 50

Table and Section numbers are not sorted in numerical order

Symptom: 

Table/Seat and Section/Row/Seat numbers appear in the incorrect order on the Attend card in Events and on event reports.

Product Line: 
Abila Fundraising 50

Unable to print from FR50 Private Cloud (hosted environment)

Symptom: 

Only one of my printers is available to print from the Private Cloud environment

or

None of my printers are available to print from the Private Cloud environment

Product Line: 
Abila Fundraising 50

How do I interpret the Event Overview Report?

Product Line: 
Abila Fundraising 50

The Consecutive Years report is not including Constituents who have given this fiscal year, why?

Product Line: 
Abila Fundraising 50

How to find constituents who have only given one gift that is to a specific designation (solicitation, purpose, campaign, etc)?

Product Line: 
Abila Fundraising 50

Saved Queries: What are they, How to save them, and How to use/retrieve them

Product Line: 
Abila Fundraising 50

How do I add Guests to an existing event in Events Management?

Product Line: 
Abila Fundraising 50

How do I find out the SQL Express Instance and Database Name for my installation?

Product Line: 
Abila Fundraising 50

How do I import into my hosted installation of FR50?

Product Line: 
Abila Fundraising 50

How do I add expense entries to the Expense Tab for an existing Event?

Product Line: 
Abila Fundraising 50

Conversion Utility returns a Bulk Load Data Conversion Error

Symptom: 

During the conversion of an 8.X database to version 8.1 or higher, the Conversion Utility produces an error message and the database will not convert (upgrade).  

The error screen is similar to this:

...

Product Line: 
Abila Fundraising 50

User receives “Loading Security Information” at login after Tickler is Accessed

Symptom: 

When a user enables the Tickler feature then selects User>Tickler the system freezes.

FR50  can only be shutdown using Task Manager.  

When the user logs back into FR50, the following message is produced:

 “Loading Security Information” and the system...

Product Line: 
Abila Fundraising 50

Bank Credit Processing Error: Security Violation

Symptom: 

When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:

Security Violation

Product Line: 
Abila Fundraising 50

Importing updated addresses creates blank phone and email fields

Symptom: 

Importing new address card via import wizard creates blank phone number and email fields

Product Line: 
Abila Fundraising 50

Query Results Not Returned when Name Exceeds Field Length

Symptom: 

The system returns no results when querying for a value in the Name field that exceeds the field length

Product Line: 
Abila Fundraising 50

A problem occured with SQL Server

Symptom: 

During installation "Abila Fundraising 50 Server 2014 Setup: A problem occured with SQL Server" was returned.


Product Line: 
Abila Fundraising 50

Browser Not Supported

Symptom: 

When attempting to access Abila Online using Internet Explorer 11 a message stating 'Browser Not Supported' appears


 
Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

SQL Server Does Not Exist or Access is Denied

Symptom: 

During the installation Fundraising 50 an error message appears stating:


A problem occurred with SQL Server.
Error Details:
[Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied


...
Product Line: 
Abila Fundraising 50

Invalid column name ‘email_alt’

Symptom: 

When querying for any record in the database the following message is returned:

Select Error: SQLSTATE=S0022

[Microsoft][ODBC SQL Server Driver][SLQ Server]Invalid column name ‘email_alt’

 ...

Product Line: 
Abila Fundraising 50

Private Cloud - Credit Card Entry Failed Module Configuration Not Found

Symptom: 

When attempting to create a credit card transaction in Fundraising 50 the message: "Credit card entry failed.  Module Configuration not found" appears


Product Line: 
Abila Fundraising 50
Abila Nonprofit Online

How do I setup the Tickler utility/feature in FR50?

Product Line: 
Abila Fundraising 50

Database Failed to Successfully Upgrade

Symptom: 

Upgrade from v8.2.3 to v2014 returns ‘Database couldn’t be successfully updated’ at login


 

Product Line: 
Abila Fundraising 50

Unable to automatically Initiate Abila MIP Fund Accounting Import

Symptom: 

Attempting to import between Fundraising 50 and Fund Accounting in the hosted environment ‘Unable to automatically initiate Abila MIP Fund Accounting import’ is returned.


Product Line: 
Abila Fundraising 50

Unable to make Global Changes (Fundraising 50 Virtual Services)

Symptom: 

The system does not make global changes when using the Global feature in Fundraising 50

Product Line: 
Abila Fundraising 50
Abila Nonprofit Online
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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