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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

Browser Not Supported

Symptom: 

When attempting to access Abila Online using Internet Explorer 11 a message stating 'Browser Not Supported' appears


 
Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Double Login Prompt Received When Logging into Abila Nonprofit Online

Symptom: 

If using Internet Explorer 11, when attempting to login to Abila Nonprofit Online a double login prompt is received

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Unable to Login to Abila Private Cloud

Symptom: 

Users are unable to login to Abila Private Cloud services to launch one or more of their applications they are subscribed to.

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Millennium

Printer Connectivity and Performance Problems with Abila Private Cloud Product

Symptom: 

Having issues with printing from Abila Products on the Abila Private Cloud Platform.

These symptoms include:

  • Delays when selecting a printer to print to.

  • The list of printers is missing your printers.

  • Seeing an

  • ...
Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Icons Display Incorrectly on AbilaOnline.com

Symptom: 

Icons are blank and display vertically on AbilaOnline.com. 


Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

SCR – Unable to Find Printers in Printer Menu in the Private Cloud

Symptom: 

When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

SCR-GL Export-Failed to Import All Data - Session ID has already been used and is either posted or unposted.

Symptom: 

Error received when performing GL Export in Fundraising 50 to MIP Fund Accounting: 
 

Failed to import all data; Cash Receipts Session ID CR### has already been used and is either posted or unposted....

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How do I access or log into my hosted installation?

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

‘Login failed for user’ when attempting to connect to the Abila Private Cloud

Symptom: 

Attempting to connect to the Abila Private Cloud and getting the error message ‘ Login failed for user <orgnumber_ADMIN> because the account is currently locked out. 
The system Administrator can unlock it.'

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

RemoteApp Disconnected

Symptom: 

When attempting to login to www.abilaonline.com the message:

RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to.  Contact your network...

Product Line: 
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online

Previously Available Icons Missing from Abila Private Cloud Login

Symptom: 

**********This Article references the Abila Private Cloud before November 2019 - for current information see article 24451***********

 

After accessing the Abila Private Cloud website Icons for the Fund Accounting, HR and Fundraising are missing. Previously they had been there for...

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Hosted Performance Issues

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Fundraising Online

Unable to login to the single tenant portal (NPT)

Symptom: 

Unable to  login to MIP via the single tenant portal (NPT).

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

‘The Server isn’t responding’ message in Abila Private Cloud Environment

Symptom: 

After successfully connecting to the Abila Private Cloud, the following message displays:

RemoteApp

The Server isn’t responding
We’ll wait a little longer for the server to respond before automatically reconnecting.
 
Waiting for the server to respond...

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

GL Export Error When Exporting to MIP

Symptom: 

When attempting to do a GL export to MIP the export fails, returning a generic message or closing out of the process without any message.  A review of the FR50 data, reveals the gifts have not been exported. 

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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