Symptom:
When attempting to access Abila Online using Internet Explorer 11 a message stating 'Browser Not Supported' appears
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Symptom:
If using Internet Explorer 11, when attempting to login to Abila Nonprofit Online a double login prompt is received
Symptom:
Users are unable to login to Abila Private Cloud services to launch one or more of their applications they are subscribed to.
Symptom:
Having issues with printing from Abila Products on the Abila Private Cloud Platform.
These symptoms include:
-
Delays when selecting a printer to print to.
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The list of printers is missing your printers.
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Seeing an
...
Symptom:
Icons are blank and display vertically on AbilaOnline.com.
Symptom:
When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.
Symptom:
Error received when performing GL Export in Fundraising 50 to MIP Fund Accounting:
Failed to import all data; Cash Receipts Session ID CR### has already been used and is either posted or unposted....
Product Line:
Symptom:
Attempting to connect to the Abila Private Cloud and getting the error message ‘ Login failed for user <orgnumber_ADMIN> because the account is currently locked out.
The system Administrator can unlock it.'
Symptom:
When attempting to login to www.abilaonline.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network...
Symptom:
**********This Article references the Abila Private Cloud before November 2019 - for current information see article 24451***********
After accessing the Abila Private Cloud website Icons for the Fund Accounting, HR and Fundraising are missing. Previously they had been there for...
Symptom:
Unable to login to MIP via the single tenant portal (NPT).
Product Line:
Symptom:
After successfully connecting to the Abila Private Cloud, the following message displays:
RemoteApp
The Server isn’t responding
We’ll wait a little longer for the server to respond before automatically reconnecting.
Waiting for the server to respond...
Symptom:
When attempting to do a GL export to MIP the export fails, returning a generic message or closing out of the process without any message. A review of the FR50 data, reveals the gifts have not been exported.
Product Line: