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  • 2013.0

Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How to setup and use Dots

Dots are an eye-catching and convenient way to temporarily earmark constituent records that share common elements or characteristics. For example, the Red Dot on a Basic card could be used to specify Hot Prospects.

Product Line: 
Abila Fundraising 50

Building a Calculation Based Defined Field

Product Line: 
Abila Fundraising 50

Unable to connect to SQL Server

Symptom: 

 Login error received:

“The system is unable to connect to SQL Server. Please contact your System Administration or Customer Support.”

Product Line: 
Abila Fundraising 50

How do I import new constituent records using the Import Wizard?

Product Line: 
Abila Fundraising 50

What is the proper procedure to follow when setting up an Event?

Product Line: 
Abila Fundraising 50

How to use a defined field in the query

Product Line: 
Abila Fundraising 50

How to change the Download Actions when product updates or releases are available

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to test that you are accessing or connecting to the server delivering updates and releases for Abila Advisor Update

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to change the period of time the system can be inactive before Abila Auto Update times out

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to start or stop the Abila Auto Update service

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to update or change the default location where Abila Auto Update download files are stored.

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

How to Install Microsoft SQL Express 2012 SP1

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50

Guests can be added to a blank Event card

Symptom: 

The system allows guests to be saved to a blank event card

Product Line: 
Abila Fundraising 50

New Event card can be created with blank fields

Symptom: 

The system allows the saving of blank Events cards

Product Line: 
Abila Fundraising 50

Error when exporting to GL

Symptom: 

When I export to GL I receive the error ‘an error was found in (customer ID-#) – Missing description for code CR. The total debits and credits are not equal for the document.  

Product Line: 
Abila Fundraising 50

Converting Non-Constituents into Constituents

Product Line: 
Abila Fundraising 50

DF-Results inconsistent when adding Constituent ID or Constituent name fields to reports

Symptom: 

The following reports experience inconsistent output results when the Constituent ID or Constituent Name fields are added to the output fields:
 
Custom Constituent Export
Custom Gift Export
Custom Pledge Payment Reminders
Custom Volunteer
Custom...

Product Line: 
Abila Fundraising 50

Query Results Not Returned when Name Exceeds Field Length

Symptom: 

The system returns no results when querying for a value in the Name field that exceeds the field length

Product Line: 
Abila Fundraising 50

Internal - Custom Fields Tables couldn’t be created successfully

Symptom: 

After user login “Upgrade error: Custom Fields Tables couldn’t be created successfully” appears.


Product Line: 
Abila Fundraising 50

DF-FR-23528-There are some reports that might not return no data if this Category is changed

Symptom: 

When attempting to add an Attribute to System Options, an error is returned


Product Line: 
Abila Fundraising 50

Unable to connect to Abila Nonprofit Online

Symptom: 

Clicking application icons on Abilaonline yields error “unable to connect”

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

Unable to retrieve valid activation code

Symptom: 

When launching the Fundraising 50 workstation component, users receive the following error message: 


"Unable to retrieve valid activation code."

This message is a generic...

Product Line: 
Abila Fundraising 50

Using the Fundraising 50 Backup Utility

Product Line: 
Abila Fundraising 50

The OpenDataSource method or property is not available

Symptom: 

When merging between Fundraising 50 prior to version 2014.1 and Office 2013 the following message is returned:

The OpenDataSource method or property is not available because this command is not available for reading.

(Exception Code: 0)

 

...

Product Line: 
Abila Fundraising 50
Displaying 1 - 24 of 24

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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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