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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How do email confirmations work when a Fundraising Online transaction is processed?

Product Line: 
Abila Fundraising Online

How do I process monthly credit card payments for FR100 Version 7.1.00?

Product Line: 
Abila Fundraising 100

What is PCI Compliance and how does it relate to FR100?

Product Line: 
Abila Fundraising 100

What should I do with FR100 credit card information to achieve PCI compliance?

Product Line: 
Abila Fundraising 100

Authorization declined status on credit card transactions processed through Sage Payment Processing

Symptom: 

...

Product Line: 
Abila Fundraising 100

How does data encryption work?

Product Line: 
Abila Fundraising 100

Data Entry Session-Unexpected totals on the Data Entry Session (DES) reports

Symptom: 

...

Product Line: 
Abila Fundraising 100

Bank Credit Processing Error: Security Violation

Symptom: 

When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:

Security Violation

Product Line: 
Abila Fundraising 50

DF-M16491-Visual Analyzer-VA server does not load into cache if default merchant account does not exist

Symptom: 
If a site does not have a default SPS merchant account, the Visual Analyzer server information will not properly load into the cache.
Product Line: 
Abila Millennium

Re-enter the cc # for constituents who have an existing SPS account

Symptom: 

...

Product Line: 
Abila Millennium

SCR - Sage Payment Solutions - Transaction Error: Declined

Symptom: 
The credit card information submitted is combining the 16 digit credit card number and the 4 digit expiration date into a single string and then submitting the expiration date again. 
Product Line: 
Abila Millennium

DF-M17299-Expected bank draft payments not selected unless credit cards are selected as well as bank account drafts in SPS Pledge processing

Symptom: 
Expected pledge payment transactions for bank draft processing are not selected for processing unless credit cards are included with bank account drafts in SPS pledge processing

Product Line: 
Abila Millennium

SPS-Credit Card processing-blank CC saved on Gift record

Symptom: 
SPS - Credit Card processing issues:
  • blank credit card saved on Gift record or
  • blank page displays versus Sageexchange.com page 
Product Line: 
Abila Millennium

RFA – M##### - SPS – Pledge Processing Hung After Upgrade to 7.9.6

Symptom: 
Pledge Processing via Sage Payment Solutions hangs Millennium.
Product Line: 
Abila Millennium

Automatic Credit Card Expiration and Decline Notifications

Product Line: 
Abila Fundraising Online

Understanding Time Zones

Product Line: 
Abila Fundraising Online

SCR-Form was submitted successfully. Please check your email

Symptom: 

When attempting to register or donate to a form or campaign the message "Form was submitted successfully. Please check your email" is returned.

Product Line: 
Abila Fundraising Online

SCR-Failed Transactions Appear in Recent Responses

Symptom: 

Transactions with the error GATEWAY_REPORTED ERROR: INVALID T_TERMINAL_NUBMER appear in Recent Transactions in the Form Overview
 

Product Line: 
Abila Fundraising Online

DF-M18565-SPS-Unable to View/Update SPS credit card number

Symptom: 
SPS - Unable to View/Update SPS credit card number
Product Line: 
Abila Millennium

FAQ-Is Fundraising Online Europay, MasterCard, Visa (EMV) Compliant

Product Line: 
Abila Fundraising Online

FAQ-Create Campaigns with non-US currencies

Product Line: 
Abila Fundraising Online

SCR-Your card was declined; please check the expiration date

Symptom: 

Please Note:  Troubleshooting your Authorize.net Merchant Account is outside the scope of your Maintenance and Support Contract.  For assistance with accessing your Authorize.net Merchant Account please contact Authorize Support:  ...

Product Line: 
Abila Fundraising Online

FAQ-Enabling Authorize.net for Recurring Transactions (CIM)

Product Line: 
Abila Fundraising Online

"An error occurred connecting to Sage Payment Service Updater, Status 404"

Product Line: 
Abila Millennium

How does user licensing/security function in the Private Cloud?

Product Line: 
Abila MIP Fund Accounting
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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