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Symptom:
When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:
Security Violation
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If a site does not have a default SPS merchant account, the Visual Analyzer server information will not properly load into the cache.
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The credit card information submitted is combining the 16 digit credit card number and the 4 digit expiration date into a single string and then submitting the expiration date again.
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SPS - Credit Card processing issues:
- blank credit card saved on Gift record or
- blank page displays versus Sageexchange.com page
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Pledge Processing via Sage Payment Solutions hangs Millennium.
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When attempting to register or donate to a form or campaign the message "Form was submitted successfully. Please check your email" is returned.
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Transactions with the error GATEWAY_REPORTED ERROR: INVALID T_TERMINAL_NUBMER appear in Recent Transactions in the Form Overview
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Please Note: Troubleshooting your Authorize.net Merchant Account is outside the scope of your Maintenance and Support Contract. For assistance with accessing your Authorize.net Merchant Account please contact Authorize Support: ...
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When attempting to process an ACH transaction on Fundraising Online the message: INVALID C_SSN. Code: 3ZRL4D3 is returned
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When saving a gift transaction, a Vault Failure account error is returned:
Unable to find your Abila Exchange Vault Account. Please verify your account information in Setup System Options.
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When attempting to refund a transaction the message ‘Organization_Error: Item not found’ is returned
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When attempting to process a credit card the message 'Gateway_Reported_Error: Failure_VM' is returned
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When running Bank/Credit Process the message AVS Failure – AYXWZ 18515 is returned
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When attempting to process a Realtime credit card transaction the message ‘Credit Card: The Credit Card entry failed.” is returned
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When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.
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When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.
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Foreign donors will sometimes receive INVALID ADDRESS: INVALID C_STATE or INVALID C_ZIPCODE after submitting their online donation.
This symptom occurs when the payment processor is Paya (formerly sagepayments.net).
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When attempting to launch Bank/Credit Processing or when attempting to Edit Credit Card information in Fundraising 50, a Microsoft .NET Framework dialogue box opens with this error message:
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The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used
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Dozens or hundreds of credit cards are being declined.
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