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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How do I process monthly credit card payments for FR100 Version 7.1.00?

Product Line: 
Abila Fundraising 100

What is PCI Compliance and how does it relate to FR100?

Product Line: 
Abila Fundraising 100

What should I do with FR100 credit card information to achieve PCI compliance?

Product Line: 
Abila Fundraising 100

Authorization declined status on credit card transactions processed through Sage Payment Processing

Symptom: 

...

Product Line: 
Abila Fundraising 100

Data Entry Session-Unexpected totals on the Data Entry Session (DES) reports

Symptom: 

...

Product Line: 
Abila Fundraising 100

Bank Credit Processing Error: Security Violation

Symptom: 

When running Bank/Credit Processing and selecting Credit Card as the Payment type, an error is returned:

Security Violation

Product Line: 
Abila Fundraising 50

DF-M16491-Visual Analyzer-VA server does not load into cache if default merchant account does not exist

Symptom: 
If a site does not have a default SPS merchant account, the Visual Analyzer server information will not properly load into the cache.
Product Line: 
Abila Millennium

SCR - Sage Payment Solutions - Transaction Error: Declined

Symptom: 
The credit card information submitted is combining the 16 digit credit card number and the 4 digit expiration date into a single string and then submitting the expiration date again. 
Product Line: 
Abila Millennium

SPS-Credit Card processing-blank CC saved on Gift record

Symptom: 
SPS - Credit Card processing issues:
  • blank credit card saved on Gift record or
  • blank page displays versus Sageexchange.com page 
Product Line: 
Abila Millennium

RFA – M##### - SPS – Pledge Processing Hung After Upgrade to 7.9.6

Symptom: 
Pledge Processing via Sage Payment Solutions hangs Millennium.
Product Line: 
Abila Millennium

SCR-Form was submitted successfully. Please check your email

Symptom: 

When attempting to register or donate to a form or campaign the message "Form was submitted successfully. Please check your email" is returned.

Product Line: 
Abila Fundraising Online

SCR-Failed Transactions Appear in Recent Responses

Symptom: 

Transactions with the error GATEWAY_REPORTED ERROR: INVALID T_TERMINAL_NUBMER appear in Recent Transactions in the Form Overview
 

Product Line: 
Abila Fundraising Online

SCR-Your card was declined; please check the expiration date

Symptom: 

Please Note:  Troubleshooting your Authorize.net Merchant Account is outside the scope of your Maintenance and Support Contract.  For assistance with accessing your Authorize.net Merchant Account please contact Authorize Support:  ...

Product Line: 
Abila Fundraising Online

SCR-INVALID C_SSN. Code: 3ZRL4D3

Symptom: 

When attempting to process an ACH transaction on Fundraising Online the message:  INVALID C_SSN. Code: 3ZRL4D3 is returned

Product Line: 
Abila Fundraising Online

"Unable to find your Abila Exchange Vault Account" error returned when saving a Gift

Symptom: 

When saving a gift transaction, a Vault Failure account error is returned:
 
Unable to find your Abila Exchange Vault Account. Please verify your account information in Setup System Options.

...
Product Line: 
Abila Fundraising 50

SCR – Organization Error Item Not Found

Symptom: 

When attempting to refund a transaction the message ‘Organization_Error: Item not found’ is returned

Product Line: 
Abila Fundraising Online

SCR-Failure VM

Symptom: 

When attempting to process a credit card the message 'Gateway_Reported_Error:  Failure_VM' is returned

Product Line: 
Abila Fundraising Online

SCR – AVS Failure – AYXWZ 185185

Symptom: 

When running Bank/Credit Process the message AVS Failure – AYXWZ 18515 is returned


 

Product Line: 
Abila Fundraising 50

SCR – The Credit Card entry failed

Symptom: 

When attempting to process a Realtime credit card transaction the message ‘Credit Card: The Credit Card entry failed.” is returned
 

Product Line: 
Abila Fundraising 50

SCR: Our system is having difficulties processing your card

Symptom: 

When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.When attempting to process a transaction the message ‘Our system is having difficulties processing your card’ is returned.


...
Product Line: 
Abila Fundraising Online

SCR-Unable to Process Sage Payment Solutions

Symptom: 

When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.

Product Line: 
Abila Fundraising 50

SCR-Foreign Credit cards intermittently receive INVALID ADDRESS: INVALID C_STATE

Symptom: 

Foreign donors will sometimes receive INVALID ADDRESS:  INVALID C_STATE or INVALID C_ZIPCODE after submitting their online donation.
 
This symptom occurs when the payment processor is Paya (formerly sagepayments.net).

Product Line: 
Abila Fundraising Online

Microsoft .NET Framework error received when selecting Bank/Credit Processing

Symptom: 

When attempting to launch Bank/Credit Processing or when attempting to Edit Credit Card information in Fundraising 50, a Microsoft .NET Framework dialogue box opens with this error message:

...
Product Line: 
Abila Fundraising 50

DF-M25773-SPS-The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used

Symptom: 
The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used
Product Line: 
Abila Millennium

Processing Error – Credit Card Declined

Symptom: 

Dozens or hundreds of credit cards are being declined.

Product Line: 
Abila Fundraising Online
Displaying 1 - 25 of 25

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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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