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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

DF-M16491-Visual Analyzer-VA server does not load into cache if default merchant account does not exist

Symptom: 
If a site does not have a default SPS merchant account, the Visual Analyzer server information will not properly load into the cache.
Product Line: 
Abila Millennium

Re-enter the cc # for constituents who have an existing SPS account

Symptom: 

...

Product Line: 
Abila Millennium

SCR - Sage Payment Solutions - Transaction Error: Declined

Symptom: 
The credit card information submitted is combining the 16 digit credit card number and the 4 digit expiration date into a single string and then submitting the expiration date again. 
Product Line: 
Abila Millennium

DF-M17299-Expected bank draft payments not selected unless credit cards are selected as well as bank account drafts in SPS Pledge processing

Symptom: 
Expected pledge payment transactions for bank draft processing are not selected for processing unless credit cards are included with bank account drafts in SPS pledge processing

Product Line: 
Abila Millennium

SPS-Credit Card processing-blank CC saved on Gift record

Symptom: 
SPS - Credit Card processing issues:
  • blank credit card saved on Gift record or
  • blank page displays versus Sageexchange.com page 
Product Line: 
Abila Millennium

RFA – M##### - SPS – Pledge Processing Hung After Upgrade to 7.9.6

Symptom: 
Pledge Processing via Sage Payment Solutions hangs Millennium.
Product Line: 
Abila Millennium

DF-M18565-SPS-Unable to View/Update SPS credit card number

Symptom: 
SPS - Unable to View/Update SPS credit card number
Product Line: 
Abila Millennium

"An error occurred connecting to Sage Payment Service Updater, Status 404"

Product Line: 
Abila Millennium

DF-M21969-Sustainer pledges and payments deleted if user clicks OK to cancel the entire transaction without saving payment information

Symptom: 
Sustainer pledges and payments deleted if user clicks OK to cancel the entire transaction without saving payment information after receiving a message about the status of the credit card.
Product Line: 
Abila Millennium

Changes to TLS Protocols

Product Line: 
Abila Millennium

DF-M25773-SPS-The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used

Symptom: 
The sustainer payment is not selected when a payment has been processed and the process month and day is greater than the due month and day unless a range of due dates is used
Product Line: 
Abila Millennium

SPS-Process Pledges-Payments not processed if gifts or dues>payments screen layout contains custom fields

Symptom: 

If any of the custom columns added in previous versions of Millennium (e.g. 7.7) are added to gifts/dues>payment screen layout, Sage Ppayment Solutions  pledge (sustainer and pledge) processing fails without error.

Product Line: 
Abila Millennium
Displaying 1 - 12 of 12

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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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