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Knowledgebase Search

The results of your search are shown below. To refine your search, revise your keywords, and/or select the appropriate check boxes to the right.

How do I find out the SQL Express Instance and Database Name for my installation?

Product Line: 
Fundraising 50

Updating Regional Settings in Hosting Environment

Product Line: 
MIP Fund Accounting
Fundraising 50
Nonprofit Online

DF-Quick Email Displays Incorrect BCC Address

Symptom: 

From the Private Cloud, when sending an email via Quick Email the Email Address the Donor receives displays NPSUser@sagenpshosting.com rather than the email address entered in Email Addressing Options.
 

Product Line: 
Fundraising 50

SCR - Hourglass Or System Hangs Occurs When Navigating To Certain Cards Or Menus In Fundraising 50

Symptom: 

When navigating to certain cards or menus within Fundraising 50 an hourglass appears and/or the system seems to hang.

Product Line: 
Fundraising 50

DF-Cannot change record type from Organization to Individual

Symptom: 

Change Record type feature in the navigator, to change an Org type record to Ind type, system returns a message that the Contact name card must be removed.  Attempt to delete the contact name card, system erroneously returns message that you cannot delete the only name card with the Include in...

Product Line: 
Fundraising 50

DF-FR-21207-Only system admin should be able to remove Membership and Renewal Date fields from Basic Card

Symptom: 

All users in the database can remove Membership and Renewal Date fields from Basic card regardless of what group access they are assigned.  Tested all groups: Fundraising, Mailing, User Group 1, User Group 2, User Group 3

Product Line: 
Fundraising 50

SCR – Unable to Find Printers in Printer Menu in the Private Cloud

Symptom: 

When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.

Product Line: 
MIP Fund Accounting
Fundraising 50
Nonprofit Online

How to change the Attribute Categories that display on Basic Card

Product Line: 
Fundraising 50

FAQ – Adding Home Folder to Mac Finder

Product Line: 
MIP Fund Accounting
Fundraising 50

Can Fundraising 50 retain the file paths I last used for my merges or exports?

Product Line: 
Fundraising 50

Error message SQL=21000 subquery returned more than 1 value

Symptom: 

“SQLSTATE = 21000: subquery returned more than 1 value. This is not permitted when the subquery follows =,!=, <, <=, >, >= or when the subquery is used as an expression”

Product Line: 
Fundraising 50

RemoteApp Disconnected

Symptom: 

When attempting to login to www.abilaonline.com the message:

RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to.  Contact your network...

Product Line: 
MIP Fund Accounting
Fundraising 50
Nonprofit Online

How do I install the Microsoft Remote Desktop app version 10.3.X on a MAC to access Abila Online Services (hosted) Abila MIP Fund Accounting and/or Fundraising 50?

Product Line: 
MIP Fund Accounting
Fundraising 50
Nonprofit Online
Displaying 1 - 13 of 13

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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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