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Recording Special Items In Bank Reconciliation
FAQs - Recording Special Items
Question
How do I record an item in dispute with the bank?
Answer
Typically an item in dispute should be entered on the Suspense tab. For exam
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Employee Setup Questions
Question
Can I delete an Employee ID and its associated information?
Answer
An Employee ID can only be deleted if the Employee ID has never had a recorded payroll transaction. You can set the employee status to “T” (Termi
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GL XXXX Is Discontinued
Symptom
The payroll session will not transfer to accounting and you receive an error message that states "GL XXXX is Discontinued."
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DF-FA-26936-Report exported to Excel cannot be filtered
Symptom
When a report is exported to excel and filters are applied, only the ‘Select All’ displays in the filter. No other data items are listed.
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DF-FA-20036- Email address for emailing vouchers does not default to the Email Address entered on Address Tab of Employee Information
Symptom
The email address from the Address tab of an employee does not flow to the email address field on the Email Tab as indicated in the documentation
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DF-FA-26449- Security Report, Group ID filter fails to filter
Symptom
Message ‘There are no records available for the selected criteria’ when running a security report filtered by a group.
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DF-FA-030500-Invoiced Amount on Purchase Order Tracking does not match the AP Invoice entered
Symptom
The invoiced amount on the Purchase Order Tracking report does not match the invoiced amounts showing in Accounts Payable.
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Submitting an E-Req for Approval takes extended amount of time
Symptom
Submitting an electronic requisition for approval can take 30 seconds or more.
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DF-FA-19679-Error ‘Column ‘tblPREE.dtmTerminated’ is invalid’ when running the Leave Liability report
Symptom
Including Service Years on the Leave Liability Report produces the following error message when printing report to screen.
Column ‘tblPREE.dtmTerminated’ is invalid in the select list because it is not contained in either an aggregate function or GROUP BY clause.
(Continues with references to tblPREE.dtmTerminated and tblPREE.dtmHired)
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DF-FA-19859-Payroll Report ‘Employee Bank Information’ will not run from Process Manager
Symptom
After editing the Payroll Report-Employee Bank Information from the Process Manage and attempting to run to screen no report displays. All subsequent reports selected to be run to screen will not display to screen.
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DF-FA-19224-Calendar selection missing from Pay Date filter when running Quick Calculated Check Register Report from Process Manager
Symptom
The Calendar selection is missing from the Pay Date filter when running the Quick Calculated Check Register from the Process Manager and adding Pay Date to the Content Tab.
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DF-FA-17600-Voids on Payroll Voucher Register Report not reflected correctly
Symptom
The Payroll Voucher Register currently does not show voided vouchers or drop off voided vouchers
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DF-FA-19853-Error Collecting Employee Data Information in Aatrix
Symptom
When attempting to create W2’s a red X appears next to Collecting Employee Detail Data and therefore W2’s cannot be created.
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DF-FA-18804-Payroll Report Manager is missing from Navigator
Symptom
Unable to access Payroll History Reports from the Process Manager.
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DF-FA-19403-Default Payroll History Reports Display Fiscal Year Dates instead of Calendar Year
Symptom
The default Payroll Reports display the fiscal year instead of the calendar year.
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DF-FA-19141- Leave Beginning Balance on Default Timesheets inconsistent
Symptom
The Default Timesheet ‘Leave tab’ Beginning Balance show incorrect information and ‘refreshing’ the timesheets has no affect.
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