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SCR – Unable to Find Printers in Printer Menu in the Private Cloud
Symptom
When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.
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Unable to Access Hosted Password Manager
Symptom
IMPORTANT DISCLAIMER:
We are providing the information in this article as a courtesy to our Abila customers. Assistance with troubleshooting settings in Windows is outside of the scope of your Abila Maintenance and Support Agreement. We recommend first contacting your IT before attempting the steps below.
When clicking Forgot Password on abilaonline.com or going directly to https://passwordmanager.abilaonline.com an error message displays on the webpage ‘This page can’t be displayed’
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Selecting File>Print Setup Crashes MIP Workstation
Symptom
Selecting File > Print Setup or attempting to run any print functions in MIP causes the client to crash without error even after multiple uninstall and reinstalls of the workstation
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Close Fiscal Year Error
Symptom
When trying to close the Fiscal Year, you receive the following error message:
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Error 1317 during Sage FA server installation
Symptom
Received ‘Error 1317. An error occurred while attempting to create the directory C:\MIP Share\Import’ during Sage FA server installation
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DF-FA909-Live Connect goes to wrong location
Symptom
Using the Help drop down menu goes to wrong location for a Webex session
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Connection fails to complete when attempting to login to MIP through portal.mip.com on a Windows 11 machine
Symptom
IMPORTANT DISCLAIMER: We are providing the information in this article as a courtesy to our MIP Abila Online customers. Assistance with troubleshooting Microsoft Windows Operating Systems falls outside the scope of your MIP Maintenance and Support Agreement.
After applying a windows update to a computer running Microsoft Windows 11, the RDP connection to abilaonline appears to connect but never moves beyond “Configuring remote session” requiring the user to use Task Manager to end the mstsc.exe to close the window.
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RemoteApp Disconnected
Symptom
When attempting to login to www.portal.mip.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
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SCR - MIP Cloud Screen Appears Blank After MFA Code Is Entered
Symptom
After entering the MFA Code in MIP Cloud the screen appears blank
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Issues with printing from MIP
Symptom
When printing from the hosted MIP classic, nothing comes out of the printer. Additionally, no error message is presented.
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When looking at Print Set up, selecting the device you want as your default printer. You can see the Print Driver that the printer would be using.
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Windows Cannot Start The RemoteApp Program
Symptom
When launching MIP Fund Accounting, Fundraising 50, DrillPoint, Human Resources (HR), or Microix/Workflow Modules, a message is returned stating:
Windows cannot start the RemoteApp program.
The following RemoteApp program is not in the list of authorized programs:
<program name>
For Assistance, contact your system administrator
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