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Unable to Transfer Payroll Because of Blank or Missing Document Number
Symptom
Symptom: Attempting to transfer payroll to accounting and getting error message that Document is blank or missing.
Cause: Usually caused by using a custom check format that is corrupt, improperly configured or missing a document number.
Resolution: Contact customer support for a script to delete these items. This script will delete all documents in payroll that are missing a document number as they are corrupted.
After the script is run, you will need to redo the payroll (usually as a supplemental) for those checks that were removed. If you were using a custom format, make sure to address the possible issues before printing.
Q: Does this affect direct deposit?
A: No, since direct deposit does not contain document numbers you can still create and send your direct deposit. This does not stop people from getting paid.
Q: If I redo the payroll is that going to double up the pay?
A: No, the script completely removes the payroll records for those employees. Redoing them as a supplemental will put the records back and they will only exist only once. If you do have employees who are direct deposit you would simply recreate the direct deposit file and then delete it if you already sent the original file to the bank.
Product Line
DF-FA-26480-Error ‘Invalid object name’ running Quick Check/Transaction Register
Symptom
When running the payroll report Quick check/Transaction Register the message ‘Invalid object name ‘tblPRHistDirectDep’. displays.
Product Line
W2 Warning about Box 3 and 7 Social Security Wages in Aatrix
Symptom
Running W2’s in Aatrix and getting warning message:
Box 3 (social security wages) + Box 7 (social security tips) x 6.2% must be within $1 of Box 4 (social security withheld).
Product Line
DF-FA-26387-Aatrix Calculation Fails with Error Processing Data File on Multitenant Hosting
Symptom
Users in MT Hosting unable to consistently process Aatrix file as they receive message ‘Error Processing Data File’.
Product Line
DF-FA-26523-Leave accrual displays inconsistently between new and existing employee on default timesheet
Symptom
New employees are not showing the hours accrued on the default timesheet. They are accruing hours each pay period, but it is not displayed on the default timesheet or in HR on the leave tab.
Product Line
DF-FA-26475-Export to Excel missing column for Quick Timesheets
Symptom
Column missing for Hours Taken and Amount after exporting the Quick Timesheets report to Excel.
Product Line