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Abila Fundraising 50

‘The Server isn’t responding’ message in Abila Private Cloud Environment

Symptom: 

After successfully connecting to the Abila Private Cloud, the following message displays:

RemoteApp

The Server isn’t responding
We’ll wait a little longer for the server to respond before automatically reconnecting.
 
Waiting for the server to respond...

Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Abila Nonprofit Online

SCR-Unable to Process Sage Payment Solutions

Symptom: 

When selecting Donate Now from the Navigator the message ‘Unable to Process Sage Payment Solutions’ is returned.

Product Line: 
Abila Fundraising 50

DF-FR-23818-Fundraising 50 users receive "Connection to Abila Fundraising Online failed" when running Abila Fundraising Online process to import transactions

Symptom: 

When selecting Abila Fundraising 50 Online import button on the Navigator, the message

Abila Fundraising Online:
Connection to Abila Fundraising Online failed.  Please refer to your online help for more information
Unable to connect (112)


...

Product Line: 
Abila Fundraising 50
Abila Fundraising Online

Multiple lines following each record on the Gift/Pledge/Payment log report produce a longer than necessary report

Symptom: 

The output for the Gift/Pledge/Payment Log report is injecting multiple line spaces after each record on the report. Customers report that this is wasting their paper and making the report longer than it needs to be.


...
Product Line: 
Abila Fundraising 50

DF-FR-23769-Dear field on Basic card incorrectly auto-calculates salutation when editing the prefix field by typing

Symptom: 

Typing the prefix on the basic card when editing an existing record does not Auto Calculate the salutation correctly, like when Creating a New Constituent and typing the prefix.
 

Product Line: 
Abila Fundraising 50

FAQ-Utilizing the Long Name Column in the Attribute Category Table

Product Line: 
Abila Fundraising 50
Abila Fundraising Online

DF-FR-23713-Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1

Symptom: 

Help buttons and navigator Help On feature open to incorrect help files after upgrade to FR50 version 2018.1

Product Line: 
Abila Fundraising 50

FAQ-Quick Invite Update Utility

Product Line: 
Abila Fundraising 50

DF-FR-23690-Constituent Giving Summary Report totals not updated when toggling between constituents in the History pane

Symptom: 

Constituent Giving Summary Report does not update the appropriate transaction and cash totals when toggling between constituents using the History pane
 

Product Line: 
Abila Fundraising 50

How do I soft credit another constituent when entering a gift?

Product Line: 
Abila Fundraising 50
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Abila

Abila serves strategic leaders and managers in dynamic nonprofit organizations, associations and government agencies with comprehensive membership management SaaS and software solutions. Organizations trust Abila to simplify and streamline accounting, donor and grant management and large scale fundraising processes so they can perform their best work and focus on delivering their unique mission. For Abila, it's personal and backed by a team with more than 50 years of experience dedicated to helping organizations achieve their vision.

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Austin, TX 78750
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Email:
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