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Cryptolocker - Diagnosing and Recovering from an Attack (SQL Connection Error manifestation)
Symptom
NOTE: This article deals with computer viruses/malware. As they are constantly evolving and changing, this information is subject to change or may be out of date.
This information is provided as a guide for dealing with common scenarios we have seen, but your situation may differ. The diagnosis, removal and recovery from a malware attack is outside the scope of MIP support.
Cryptolocker is a computer virus that is usually spread through infected Email attachments. When it is activated it will go through the infected system and encrypt files it deems valuable. This will make those files inaccessible. Users usually get a warning that unless they pay a ransom their files will be deleted after a certain time.
How do I know if I have been affected by Cryptolocker?
Getting the ransom screen is a sure sign that you have been infected. But that doesn’t always happen. Within MIP the problem first manifests itself as some type of SQL connection error.
There could be a number of things not virus related that can cause this error message.
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DF-FR-Error calling external object function mipdatabases
Symptom
Symptom/Current result: Error Number 35 Message: Error calling external object function mipdatabases at line 25 in function wf_mip_export of object w_mip_export is returned when the user exports to the MIP General Ledger 4 or more times in one single day.
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‘The Server isn’t responding’ message in Abila Private Cloud Environment
Symptom
After successfully connecting to the Abila Private Cloud, the following message displays:
RemoteApp
The Server isn’t responding
We’ll wait a little longer for the server to respond before automatically reconnecting.
Waiting for the server to respond.
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Hosted User Still Shows up, is in Groups and Has Permissions After it has Been Removed
Symptom
I submitted a request to have a user removed from the system. The request was processed, but if I go to Security>Maintain Users or Maintain Groups the user is still there and in a group. If I check rights the user still has permissions and the user is still listed as active.
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SCR – Unable to Find Printers in Printer Menu in the Private Cloud
Symptom
When using Google Chrome or Mozilla Firefox and accessing Fundraising 50 in the Private Cloud, printers are not accessible.
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DF-FR-21727- Exporting Pledge Payments to GL returns Error calling external object function mipimport at line 7 in function wf_call_import of object w_mip_export
Symptom
Exporting Pledges to GL returns Error Number 35, Message: Error calling external object function mipimport at line 7 in function wf_call_import of object w_mip_export, Line 7, Script: wf_call_mipimport, Object: w_mip_export
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Printer Connectivity and Performance Problems with Abila Private Cloud Product
Symptom
Having issues with printing from Abila Products on the Abila Private Cloud Platform.
These symptoms include:
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Delays when selecting a printer to print to.
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The list of printers is missing your printers.
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Seeing an incorrect list of printers.
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Receive a NPSAC32 Error (Not Responding) when printing.
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Unable to login to the single tenant portal (NPT)
Symptom
Unable to login to MIP via the single tenant portal (NPT).
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SCR-GL Export-Failed to Import All Data - Session ID has already been used and is either posted or unposted.
Symptom
Error received when performing GL Export in Fundraising 50 to MIP Fund Accounting:
Failed to import all data; Cash Receipts Session ID CR### has already been used and is either posted or unposted.
Product Line
GL Export Error When Exporting to MIP
Symptom
When attempting to do a GL export to MIP the export fails, returning a generic message or closing out of the process without any message. A review of the FR50 data, reveals the gifts have not been exported.
Product Line
The User Has No Realms
Symptom
When logging into MIP Cloud the user receives the message: "The user has no realms"
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